clovis_12000@yahoo.com Posted August 18, 2016 #1 Share Posted August 18, 2016 :mad: Every time i try to talk to Holland american lines they get arrogant,smart acting ,and always beat around the bush , is there a way to talk to someone higher up the food chain to try and get some results.Please advise if you have any Ideas? Thanks Mike Link to comment Share on other sites More sharing options...
iheartbda Posted August 18, 2016 #2 Share Posted August 18, 2016 Care to share your problem? Sometimes you can get the answer or help right here. since there are lots of knowlegeable people around . Also, you may want to post on the Holland America board. Link to comment Share on other sites More sharing options...
clovis_12000@yahoo.com Posted August 18, 2016 Author #3 Share Posted August 18, 2016 yes i paid fora cruise on the Ms westerdam,Holland american lines and they didnt deliver,they past up our port with a lie for an excuse,and in minutes the cruise ship Crown Princes went and docked in our place and i feel i should be compensated for a whole day lost for my family :(:confused::mad: Link to comment Share on other sites More sharing options...
iheartbda Posted August 18, 2016 #4 Share Posted August 18, 2016 (edited) Not knowing the circumstances for missing a port, one thing I can tell you is read your cruise contract. ALL lines will say basically the same thing about port deviations, they can do it when needed and compensation is not a given. Usually, they will refund port fees and some might, I say MIGHT, compensate for a missed port. As I said, you may want to post on the HAL board and someone may have been on the same cruise and possibly have details as to why the port was missed. Cruise lines are not in the habit of lying, it doesn't help them in any way. Sorry your cruise wasn't satisfactory. Edited August 18, 2016 by iheartbda Link to comment Share on other sites More sharing options...
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