Canceling and Rebooking from Cruise Planner

[Stangirl]

I purchased Voom and soda package yesterday. The price has now dropped and I would like to cancel and rebook.

 

I cannot find my order history! I am using my iPhone (not laptop) and can add to cart and purchase, but cannot find the previous order to cancel. I have received my receipt from Royal and the charge was posted to my credit card yesterday. Could it be because I am logging in on my mobile?

 

Any suggestions?

 

 

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[Psycho and Barb]

I would log on with a computer and see if you can find it. If not, give them a call

 

 

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[Stangirl]

Thanks, logging in on the laptop solved the issue.

 

 

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[Alter Ego]

If you turn your phone landscape, you have a wider view that includes order history and calendar. You should be able to cancel from there.

 

 

 

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[Stangirl]

I tried landscape view on the phone. The problem was the order history icon was not showing on the page in either view. Just a glitch I guess.

 

 

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[LeeW]

With Chrome I have had the order history disappear a lot, but if I click on the shore excursions tab it shows up again. I can see it for a while but when the page finishes loading it vanishes. So it isn't just you and your phone.

 

If I had to guess this kind of thing is a browser version issue. The web site isn't recognizing the particular browser version being used so it defaults to a simpler version.

Edited August 24, 2018 by LeeW
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[Stangirl]

LeeW,

Thank you. When I chose shore excursions it shows in landscape view :)

 

 

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