oldstudent1 Posted November 25, 2022 #1 Share Posted November 25, 2022 I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you. Link to comment Share on other sites More sharing options...
Rare startedwithamouse Posted November 25, 2022 #2 Share Posted November 25, 2022 You will get your original payment back. Just not your bonus goodwill credits. So you won't lose any money out of pocket. Sorry for your loss. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted November 25, 2022 #3 Share Posted November 25, 2022 53 minutes ago, oldstudent1 said: I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you. Chris, I am so sorry for your loss. Did you use a CVP or TA who could help? The email for customer relations is below..not sure they can help really fast? customerrelations@princesscruises.com I would probably contact Jan Swartz team for help, if it was me. Jswartz@princesscruises.com I’m going to email you too. Take care, Tonna 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted November 25, 2022 #4 Share Posted November 25, 2022 2 hours ago, oldstudent1 said: I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you. Chris, are you still at flyoff? Link to comment Share on other sites More sharing options...
oldstudent1 Posted November 25, 2022 Author #5 Share Posted November 25, 2022 1 hour ago, PacnGoNow said: Chris, are you still at flyoff? yes, thank you for writing, Tonna. Link to comment Share on other sites More sharing options...
oldstudent1 Posted November 25, 2022 Author #6 Share Posted November 25, 2022 Anyone able to get their Goodwill FCCs extended beyond 12/31/22? I am looking for some magic. I had the $4K + applied to a cruise in October that I couldn't use because my husband died. I could have used them on 2 cruises I took since, but they were sitting on the cruise I couldnt take. Chris Link to comment Share on other sites More sharing options...
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