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Problem linking child/teen in Medallion app

dazee8

By dazee8,
in Princess Cruises

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dazee8

dazee8

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We have inputted all information in the Medallion app for ourselves and our child/teen. My Medallion app says "your child is linked" but when I highlight the child by trying to touch their circle picture it does not work; no activation. At this point my child/teen is disappointed since they do not have access to anything in the Medallion app since they get a pop-up stating "you are not linked and please ask parent to complete by going to Ocean Compass and link Child." Arrgh. Please advise.  Thank you! 

Edited by dazee8
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