How long does rccl.com take to update?

[mspink98]

Early last week, I noticed that although we made our final payment early, before the fuel surcharge went into effect, we had a balance due to $70 on our February mariner cruise. I called S&A and the rep said that it was a glitch, and removed it on the spot. That was last Wednesday, and as of tonight, the charge is still showing on my account. I called back to C&A tonight, and was told that the charge is not there on their end, and the website may take a couple more days to update. That's fine by me, I just don't want our reservation to get cancelled or something because we have this $70 balance.

 

The same night, I redeemed a gift certificate (thanks, mom!) for onboard credit. Tonight, the C&A rep said that the gift certificate isn't showing up on my account.

 

When should I start to worry about these?

[Darkwolfe]

If it's not fixed within 15 days of the cruise I'd start phoning in again. Website is quite slow on some things if they are done over the phone.