Travel agent chicanery?

[rhodester]

I'll try to keep this simple. I booked an Oceanview cabin then asked my travel agent to upgrade me to a balcony when the price dropped. She told me she had booked balcony guarantee. I will be paying the price listed on the website but aren't guaranteed rooms cheaper than a regular booking? If so, did the travel agency pocket the difference between the listed price and the guarantee price instead of passing the savings on to me?

[GlitterGirlFL]

what did you book the guarantee or a assigned cabin

[Lynnees]

I'll try to keep this simple. I booked an Oceanview cabin then asked my travel agent to upgrade me to a balcony when the price dropped. She told me she had booked balcony guarantee. I will be paying the price listed on the website but aren't guaranteed rooms cheaper than a regular booking? If so, did the travel agency pocket the difference between the listed price and the guarantee price instead of passing the savings on to me?

 

 

Guarantees are usually lower but not always. Let me give you an example and hope I'm clear.

 

We are taking a 4 day Independance in November. We have senior rate. D2 is $100 less than E2. It is also less than guarantee.

 

Did you check RCL's website yourself? What date and ship so we can take a look for you.

[rhodester]

what did you book the guarantee or a assigned cabin

 

I originally booked an assigned cabin.

[Lynnees]

I originally booked an assigned cabin.

 

But what category? Any special rate eg. senior?

[lvtotrvl1]

What was the price of the OV and what is the price of the balcony guarantee?

[GlitterGirlFL]

what do you have now. category D2 cabin assigned or guarantee cabin.

sail date?

[rhodester]

Original booking was an H-Outside cabin on Serenade deparrting 11/29/08. No special rates applied. The guaranteed cabin we got was an E2 balcony.

[GlitterGirlFL]

If you are a Senior they have senior special and resident specials

on this sailing

[rhodester]

Not a senior. Don't know what the guaranteed price for this room is or how to find out. Just wondering if the TA could have pocketed the difference between the list price and the guarantee price ( assuming the guarantee price is cheaper).

[GlitterGirlFL]

right now lowest E 2 rate is $1153pp with cabin assigned deck 8 midship lot of cabins to choose from good luck. I always like to pick my cabin do not like to leave to chance.

Get your TA to give you a guest copy of your invoice should have cabin # on it if they got you one.

[Lynnees]

Not a senior. Don't know what the guaranteed price for this room is or how to find out. Just wondering if the TA could have pocketed the difference between the list price and the guarantee price ( assuming the guarantee price is cheaper).

 

To try to find the answer to your question - if you paid by cc who charged your payement? Was it charged directly by RCL? If so, there cannot be any extra charge, if he/she charged to his/her agency you could have a problem. However I wouldn't jump on that just yet as prices change often. It's a case of apples to apples.

 

I would do as previous poster suggested and ask for client copy of your reservation first and go from there.

[Boo Boo]

Guarantees are usually lower but not always.

 

This is correct - gaurantees are not always cheaper.

 

You could always phone RCCL direct and ask what a "balcony gaurantee" would be for your sailing... Also you should receive an updated "customer copy" of the RCCL invoice from your TA.

 

Presumably if the gaurantee is not cheaper - and you would prefer a particular balcony - then you could request that your TA change your gaurantee to a specific cabin...

 

Personally I think it is very unlikely that your TA is trying to screw you out of money...

 

Good luck :)

Boo

[GlitterGirlFL]

Yes they usually charge your cc directly to RCCL and you will see exactly what you paid. It should be on your documents also as long as it is not a group that they put you in.

As for the invoice