The subject topic says it all. From trying to communicate with people you canāt understand or understand you; to people who canāt make a simple reservation, charge your credit card and than cancel the reservation and the charge at the same time; to getting a customer service representative on the phone who has kids screaming in the background and claims she canāt hear you, perhaps because of the kids, and terminates your call, that today is Princess customer service.
I fully understand that finding competent help can be difficult to hire these days, especially with whatI imagine are not high paying jobs. Notwithstanding those issues, the customer service representative is the face of Princess, one who we turn to to make reservations, solve a problem, etc. When a company fails, as Princess has, to realize this critical element of how a company is perceived by itās customers, actual and potential, those people will quickly turn to a competitor.