We having been sailing with Celebrity since 2005. Usually in a verandah/balcony stateroom or higher. We have noticed many small changes over the years. However since Covid our observations have been about the quality of the food in both the buffet & main dinning room. Also the changes with Captain's Club & general entertainment. It appears to us that management has no interests on our loyality to their line & service levels are at an all time low. Although we have enjoyed many good/nice sailing over the years, our lastest experiences see too large of a decline from the past. Prices have increased significantly, service levels are down, & food quality not even average. Although we are nearing the end of our cruising experiences, mostly to Europe, we our now considering using Viking or Azamara for our future. The new ships to do not appeal to us & it seems if you are not in a suite, Celebrity has very little interest in your business.
Our last cruise was in September on the Summit sailing from Boston to Boston for 11 nights. The changes in the observation lounge for Captains's Club happy hour, were just flat terrible. Did not allow for any oppertunity to meet fellow travels & enjoy a beverage before dinner or the theater. I understand that is changing. Still we will taking future cruises on a different cruise line.
Happy Travels to All, John