We just returned from a Mediterranean cruise and used this company for 3 days of tours. This is what we learned:
1. They were on time, professional and flexible. Cost much less than cruise excursions too.
2. Drivers are not all the same. We pre-booked 3 tours and the amount of interaction between the drive and the passengers varied. Passengers had to ask questions to understand what they were seeing. Found out that this company sub-contracts out the drivers so many drive for several tour companies.
3. For two of the tours, we paid for private tours. This was a waste of money since we were 7 and filled a van anyway. The drivers were not guides and didn't really tell us what we were driving by. The non-private tour was the only one to include a guide and a walking tour of Florence.
3. Guides are only provided for specific skip the line attractions that are additional purchases for tours. For example, during our private tour of Rome, we only had a guide at the Colosseum and Forum. This was the case for Pompeii too.
Overall, I would use this company again, but wish I hadn't spent the additional money for the private tours. I also booked a tour of Barcelona through their partner Barcelona Day Tours and the experience was what we had thought it would be with a guide walking us around talking about what we were seeing as we drove to different destinations.
Stephanie