Dear Cruise Critic community,
We have heard your feedback regarding our policies for service animals. Thank you for the opportunity to review the situation and provide some clarity below.
What is Viking's process for vetting service animals?
In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request.
Does Viking allow emotional support animals or pets?
Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships.
What has Viking done to address concerns on board the Viking Star?
We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.
While up-to-date information can be found in the FAQ on our website we welcome further questions about individual bookings at TellUs@viking.com.
Kindly,
Viking