I just read a review where special needs requests were not granted (pack and play and wheelchair assist). I have also read reviews where pack and plays were waiting in the cabin upon arrival.
We are new to MSC and in our party have a pack and play requested, someone who uses oxygen and someone who will need wheelchair assistance for embarkation.
These have not been issues with other lines should I expect an issue for this trip?
We sail in Sept and have sent in special needs forms within a couple days of booking (last week).
When should we expect to hear something from MSC other than the auto response email that they have received the forms?
Thanks!
Laura