Luetta Posted August 8, 2012 #1 Share Posted August 8, 2012 I booked through RC back during the WOW sale in June. We made two reservations. one of them has a payment button and one of them hasn't had a payment button for weeks. It says nothing about what I have paid or need to pay? It used to be there, I figured it would show back up eventually but hasn't. Any ideas on why its gone? Thanks in advance Link to comment Share on other sites More sharing options...
Mygrubb Posted August 8, 2012 #2 Share Posted August 8, 2012 This happen is us as well...it just went missing. I had to call them directly and they took care of it for me. I paid the balance on the phone and it showed up seconds later as paid in full. Link to comment Share on other sites More sharing options...
Rondo Posted August 8, 2012 #3 Share Posted August 8, 2012 We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. :eek: When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works. :rolleyes: Link to comment Share on other sites More sharing options...
Ocean Boy Posted August 8, 2012 #4 Share Posted August 8, 2012 I once asked a customer rep why the website was behaving in a certain way. She laughed said that no one understands why the website does anything.:confused: Link to comment Share on other sites More sharing options...
Clarea Posted August 8, 2012 #5 Share Posted August 8, 2012 We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. :eek: When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works. :rolleyes: I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again. Link to comment Share on other sites More sharing options...
Rondo Posted August 9, 2012 #6 Share Posted August 9, 2012 I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again. I'll have to see if it works after I do on-line registration. Although, since I won't do registration till we get our passports back for renewal, I'll already have the final payment made. :rolleyes: Link to comment Share on other sites More sharing options...
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