kegsgram Posted May 29, 2013 #1 Share Posted May 29, 2013 Just spoke to my brother, who is returning home from the Grandeur of the Seas. He asked me to relay how wonderful Royal Caribbean has been. The situation has been handled with professionalism, concern, and care. He was singing the praises for all members of the Royal Caribbean organization. Really makes a Royal Loyal feel good to know this dangerous experience was dealt with, with so many right decisions being made. Link to comment Share on other sites More sharing options...
petel Posted May 29, 2013 #2 Share Posted May 29, 2013 Just spoke to my brother, who is returning home from the Grandeur of the Seas. He asked me to relay how wonderful Royal Caribbean has been. The situation has been handled with professionalism, concern, and care. He was singing the praises for all members of the Royal Caribbean organization.Really makes a Royal Loyal feel good to know this dangerous experience was dealt with, with so many right decisions being made. Very nice to read! Thanks :) Link to comment Share on other sites More sharing options...
cjdixon4 Posted May 29, 2013 #3 Share Posted May 29, 2013 Just spoke to my brother, who is returning home from the Grandeur of the Seas. He asked me to relay how wonderful Royal Caribbean has been. The situation has been handled with professionalism, concern, and care. He was singing the praises for all members of the Royal Caribbean organization.Really makes a Royal Loyal feel good to know this dangerous experience was dealt with, with so many right decisions being made. That's a wonderful confirmation to get. People may refer to me as a RCI "cheerleader", but this is one of the reasons that I enjoy sailing with them. Thank you for sharing you brother's sentiments. Link to comment Share on other sites More sharing options...
richard1s Posted May 30, 2013 #4 Share Posted May 30, 2013 It is great that there were no injuries and the incident was handled so well; it speaks volumes about RCCL. When passengers evaluate differences in cruise prices, the quality of the product is important but the reassurance that you are a customer of an organization that puts communication and service ahead of squeezing every penny of profit out of the experience are also very important considerations. Link to comment Share on other sites More sharing options...
KMagz Posted May 30, 2013 #5 Share Posted May 30, 2013 We had our Allure cruise cut short 2 days by a tropical storm last year and despite not having RCCL insurance they were VERY generous reimbursing us for days lost on board, paid for hotels and meals for 2 days and gave us a discount on a future cruise. Class act. Link to comment Share on other sites More sharing options...
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