Shopping Specialist on QM2

Does anybody know how to reach Gail Smith who is the shopping specialist on the QM2? I need to fill out paperwork to register our purchases -- from the "preferred stores". Cunard just told me that I have to call someone in England to get information. I know it is probably some company in Florida and probably the same company that Carnival uses.

She (and corporate Cunard people) do not know what the heck I'm talking about. They sure love to push their stores and their guarantees. I would so appreciate it any help you can give me. I have had to make use of these guarantees from prior trips and need to now. Talking to the rep in Valencia, California just really ticked me off. This was my second call. They told me the other day to call back today and they would have an answer. Obviously, they didn't. This individual didn't even ask about the ship we were on. I asked her to give me Gail's email and she said she couldn't. I have tried to guess about Gail's email, but the messages come back. I'm getting a little perturbed about this. It's marring an otherwise lovely Cunard experience.

Thanks --

Judy

Is this a QM2 only thing?

Is this a QM2 only thing?

I doubt it. All of the cruiselines push their "guaranteed stores" and guarantees. But, the purchases must be registered and we neglected to do anything about it before we disembarked the ship. I've never been on a cruise without this "perk" (some are actually better than others as they do price guarantees). I think I paid a little too much for an impulse-driven watch in a Diamonds International store and I just want to register the stupid purchase so I have recourse!

I don't know if these specialists are really even employed by the cruise line. This is probably why corporate doesn't know what I'm talking about.

Sorry for rambling, but I'm a little miffed.

--Judy

Is this a QM2 only thing?

 

 

I doubt it. All of the cruiselines push their "guaranteed stores" and guarantees. But, the purchases must be registered and we neglected to do anything about it before we disembarked the ship. I've never been on a cruise without this "perk" (some are actually better than others as they do price guarantees). I think I paid a little too much for an impulse-driven watch in a Diamonds International store and I just want to register the stupid purchase so I have recourse!

I don't know if these specialists are really even employed by the cruise line. This is probably why corporate doesn't know what I'm talking about.

Sorry for rambling, but I'm a little miffed.

--Judy

Well, they don't push them very hard because in all the time I have spent on QE2, I have never heard mention of this!

I'm not a great shopper, but do tend to peruse the things left on the bed at night quite well, and haven't spotted it.

I'll be on the ship Saturday and if I can remember I will bring the form home with me and fax it to you.

From reading on another thread however, I understand it does not cover buyers remorse, but only faulty merchandise.

Send me an email at kittenbaxter at yahoo dot com and put cruise critic in the subject line

Well, they don't push them very hard because in all the time I have spent on QE2, I have never heard mention of this!

 

I'm not a great shopper, but do tend to peruse the things left on the bed at night quite well, and haven't spotted it.

Same here - I've never heard of it for the shops on the QE2. They did offer some kind of price guarantee for certain shops ashore, but that was a long time ago.