I do have an SR number now. Unfortunately, I got this response when I emailed MSC 🙁
Hello,
Thank you for your email. This email box is no longer being monitored.
For a final invoice or feedback on a cruise you have already taken, please email:
postcruisesupport@msccruisesusa.com (Please note responses may take up to 7 business days.)
For MSC Voyagers Club Inquiries:
Please email mscvoyagersclub@msccruisesusa.com
If you have a future cruise planned and require assistance, please contact our contact center team. This team can be reached Mon-Fri: 8:00 am-11:00 pm EST and Sat-Sun 9:00 am –9:00 pm EST at 877-665-4655
The MSC Customer Service Team
MSC Cruises (USA) Inc.
6750 N. Andrews Avenue, Suite 100
Fort Lauderdale, FL 33309