I have just tried to get the shareholder benefit applied to a forthcoming cruise and have discovered that there is now a new procedure in place. With immediate effect you now have to upload your proof of share ownership on the StockPerks App.
They will no longer accept any faxed, emailed or hard copy proof of eligibility.
I have followed the new procedure and I am awaiting confirmation.
Interestingly they only requested my full name and e mail address. They did not ask for the booking details of my forthcoming cruise.
I will post the result of my application as it progresses.