We used Carmel Limo Services from La Guardia Airport to Brooklyn Cruise Terminal on October 1, 2022, and they were fine with no problems. Since it worked out so well, I booked them to pick us up at the Brooklyn Cruise Terminal on October 8 after our cruise on the Enchanted Princess. I received a confirmation for that booking.
Followed their instructions to call after we had our luggage, and they would be there in 15 minutes. The gentlemen at Carmel told me that our reservation was cancelled, and we would receive a refund as they had no driver for Brooklyn pick up. I was furious as I let them know they should have sent me an email or called and informed us of the cancellation. Of course, for some reason my app for Uber didn't work and we ended up taking a taxi to LaGuardia. The taxi drivers make up their own prices but we had no choice as our plane was at 1 p.m. and we were the last ones called to leave the ship.
Now Carmel is trying to send me a discount on a future booking, but I will never use that company again. This is just a warning.
Phyllis