We are Platinum Princess members sailing with friends who have sailed once with Princess. Just last night we put a courtesy hold on a particular cabin for a British Isles cruise next year. This morning our friend called Princess and booked the cabin right next to the one we currently have on hold. When we called today to book our cabin (same category, next door) we found our pricing is quite a bit MORE per person than their cost. We asked why, and after much waiting time, while the CVP checked out both fares, were told there was nothing they could do. Something about they must have gotten some promo code that they’ve run out of now. Yet we booked first. Do they have unadvertised codes just lying around?
They also received a reduced deposit of $200 per cabin vs our deposit quoted at $800 per cabin. Mind you, no where in any sale or promotion currently on line matches what she received. They also received onboard credit. We get nada. We feel cheated and wonder why we have been so loyal for for so long when it has gotten us nothing. There’s no clear answer from Princess.
Has anyone had this happen where two cabins, same category, next to each other, booked within hours, are so different in price? Even though ours is a courtesy hold the price online is now still what they quoted us when we put it on hold. Can anyone shed light on this?
Thanks and I hope this makes sense!