I would suggest calling to confirm your rental. We had reserved a jeep rental through DIY Jeep Tours. When this post first appeared, I was able to call and confirm my Jeep rental. I was told the same entity owns "DIY Jeep Tours" and the local Avis franchise. When I arrived in Skagway on 7/30, a Jeep Gladiator was waiting for us. They had a number of 2 and 4 door Wranglers as well as 4 door Gladiators. The same people handle the Avis rentals and there were many SUVs. Along with the self guided binder, there was a flash drive providing narration along the way. We were also provided a coupon for lunch at a restaurant in Carcross. I highly recommend them and the views along the way were breathtaking.