Mary229

I have sailed the NS and never had a single problem, this isn’t a Pinnacle issue, it is a Koningsdam issue. I hope you get him to try another pinnacle class ship. I was hesitant after my first Koningsdam experience and was pleasantly surprised with the NStatendam. I then went back on the K thinking maybe it was better now- Not.

The Koningsdam MDR manager needs to move on. I don’t know if it is the kitchen to MDR layout or just poor training but both times I sailed on the K I had bad MDR experiences. The last cruise we left our table after an hour of no service. I was followed by the manager to the lido and we had a nice long talk while I ate at the lido. The next night I had a superior table and wait staff for the remainder of the cruise. A customer shouldn’t have to put up with this. that said the manager of the Pinnacle is excellent and runs a well trained team Others have said the lido is very good, just not my cup of tea. every other aspect of my cruise was great

Read the letter on page 1.

Not everywhere is near an embassy either.

The weather can be sunny it was the sea ice that affected last year by all reports. This year who knows? It is very odd that Seattle programmed the wrong route

Please note the cruise was not an inside passage cruise, it was a transpacific focusing on Japan "Westerdam transpacific cruise from Tokyo via Alaska to Seattle." This cruise often misses the inside passage due to how early in the season it is in Alaska. A simple search of reviews would show last year's same cruise missed the inside passage. I know it is disappointing but we all are often disappointed by missed ports and at least HAL refunds the port fees. As I said they are fortunate to be offered any compensation besides port fees I am curious why the navigation error was not discovered until the cruise was underway.

I did not take your tour but for an afternoon in Denali I hiked the trails near the visitor center then attended the sled dog presentation via the park shuttle . In the evening we took the wagon ride and bbq dinner excursion. I enjoyed the laid back evening others were equally thrilled with the evening ATV Adventure

What were they trying to do? Consumer law kicks in for most urgent cases.

I have serious doubts that was said. A copy of said letter would be helpful

I didn’t say you were lucky to have missed i said you were lucky to be offered compensation

You are lucky you are offered any compensation. If you read your cruise contract they can change course at any time. If you delved even deeper into your cruise documents you will note special qualifiers for inside passage cruising

That is not true. I have dealt with my FE flights every step of the way once they are paid for. I even dealt with my sister’s last minute flight cancellation at the airport and had her switched to another airline at the first airline’s expense, none with a single phone call to FE

Prior to the travel lockdowns the push was for a retail like website and everyone would buy travel with a click and a credit card. The issues exposed during 2020-2022 are causing a rethink of that goal. Currently there is a strong push to have consumers go through a travel agent. The cabin selection issue is a new wrinkle and I think it will be met with fierce consumer opposition unless they quit selling those “problem cabins”🙄

Arctic oceanic regions are ideal for the formation of fog due to the recurrent coexistence of three key environmental conditions: a supply of moisture, the presence of a cold surface, and calm and stable atmospheric conditions (Gultepe et al., 2003; Przybylak, 2016). https://rmets.onlinelibrary.wiley.com/doi/10.1002/qj.4617

Since HAL changed contractors a few years ago it is harder to find a great deal. The great deals were always on international fares anyway. I use FE as a place holder while I shop for independent options.