Ozzie's Mom

Andy:

 

Congratulations, Mr. President

 

This is a well deserved promotion for you, a grand day for NCL, and a day of celebration for NCL customers.

 

I've started my celebration with this song: https://www.youtube.com/watch?v=UH01FhqMdc8

 

John

 

 

GREAT NEWS! Thanks so much for sharing. Andy has been very responsive when I've encountered stonewalls. Congrats, Andy!

We just got back from the Getaway Haven. LOVED IT. Thanks so mych for this video. Will be booking Escape soon.

Sadly, it is not. there is no room in the living area for a pull out. The seat of the couch flips over revealing the bed.

 

The sixth person sleeps on a pullman in the smaller bedroom.

If the 6th is on a pullman in BR2, and the 5th is on the couch in the LR, and 1st/2nd are in the MBR, where are 3rd & 4th?

Anyone have info on entertainment aboard Gem May 9 - 16?

Boarding today!!!

Bon voyage! !

23, 93 and 227.

What is the cost of the Spa Pass on the Getaway for a 7-day cruise? Thanks in advance for the help....

Leaving for the airport now.

SO JEALOUS!!! Bon voyage!

We had John D. On the Sky Feb 2014 -- his first day aboard.

Great idea. Thanks for sharing this list.

In addition to the problem many of us are having with our Latitudes numbers being changed (and changed and changed), today I am unable to log in to the NCL.com site. The error message is, "The credentials you provided cannot be determined to be authentic."

So, I then clicked on FORGOT USERNAME OR PASSWORD and entered my first and last names along with my email address, as requested, in order to reset my password. The result is "The information you entered does not match records found in our system. Please check your entries and try again or call 1-866-625-1160."

A call to the number listed (after a 15 minute hold) resulted in an agent explaining to me that the website suddenly doesn't "like" my email address (which I've used for years on this site) and she then offered to reset the password to anything of my choosing -- meaning I needed to tell HER what my password is so she could change it to that.

I declined, saying that password sharing is a security breach, especially since my personal information, passport number, etc., is all stored there. In that event, there is nothing she can do for me!

I suspect that NCL has an IT security project underway to secure that information and, for obvious reasons, has not alerted the employees or customers. I thought I'd give it a day or two and try again.

Is anyone else having problems logging in?

Got it fixed (again) Saturday, printed eDocs and then my number changed and status was lost (again) Monday. Sent another email. NCL has a bug in the code and this will continue happening until they fix it.

Concerned that checkin won't be smoorh due to my Latitudes number on eDocs being invalid. My number may change several times between now and February, who knows?

I think I'll change my NCL user iD to PastGuest. And buy lottery tix -- it may be easier to hit THOSE numbers than resolve NCL's problem.

Thanks so much for this. We are scheduled on this cruise during this same week 2015. Any advice on warm clothes to take?

So, we had the same issue when I went to print our edocs for our upcoming cruise on the Epic my husband had a totally different number and it said "not yet enrolled":eek: He is a gold.....so I called customer service, got a run around and was given another phone number, called that one (went to the same place) and before they could transfer me again I just told them the story with both of his numbers and she corrected within 30 seconds. Even stayed on the phone until I could log back in to check. Crazy that one person can do it and 5 others can't.......

AGREE! My PCC explained politely that this is the one thing he cannot fix for me and that my only recourse is to EMAIL the Latitudes desk. He also said he has never heard of this problem before. I told him he needs to start reading the Cruise Critic NCL message boards.

Well' date=' that's just [b']LOVELY.[/b]

I am SO aggravated with NCL right now. I, too, got the dreaded email and all of our cruise histories are gone (DH, DM and I). From gold to zero via an email. This is on top of the aggravation of having the THIRD person assigned as my "new" PCC in as many weeks (the first two couldn't seem to return calls or emails).

Our Latitudes numbers and status were restored shortly after the above post; HOWEVER, today I see that I now have yet another new number and my status is past guest. AGAIN.

If this bunch of IT yahoos worked for me, I'd fire every one of them. Anything that changes customer information and causes customer angst is a very bad thing. Merging multiple numbers into a single (the ORIGINAL) number is a very simple thing to do.

NCL, you're missing the boat (pun intended).

:mad:

Today I received a SECOND email with the same info as the first PLUS a Confidentiality clause at the end.

"Disclaimer: This e-mail is intended only for the person addressed. It may contain confidential information and/or

privileged material. If you receive this in error, please notify the sender immediately and delete the information*

from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person."

Well, that's just LOVELY.

I am SO aggravated with NCL right now. I, too, got the dreaded email and all of our cruise histories are gone (DH, DM and I). From gold to zero via an email. This is on top of the aggravation of having the THIRD person assigned as my "new" PCC in as many weeks (the first two couldn't seem to return calls or emails).

PLUS, I've been trying for 3 days to book a May 2015 cruise for four of us (I like researching and finding preferential suites myself) and every time I get to the end of the res process, the website kicks me out.

KEVIN SHEEHAN, I think you need to hire me to get your information management systems and processes squared away.

:mad:

Problem solved. Email to Corporate did the trick. :mad:

You can call NCL, but that will generally be a waste of time because your reservation is in the hands of a Travel Partner. NCL will not touch it and will defer to the Travel Partner per their agreement with them.

 

 

The BEST solution is for you to have your Travel Agent (who you are PAYING, btw) take care of the issue for you. It is what they do, and if they can't get it done, you might want to consider finding one who will.

TA is NCL. Had one I really loved and she got promoted. Not in love with this one.

My daughter's first cruise is upcoming.

We need to get her middle initial corrected in NCL records. Have contacted the TA twice with no result. Contacted NCL webmaster asking who I has the ability to get this fixed, no reply yet.

Any ideas?

Haven Penthouse on breakaway. The upgrade fairy was very good to me :D

 

 

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I have an aft haven PH on Getaway coming up. Would love pgitos and tips, when you return. Bon Voyage!

12 hours!! Can't wait to taste the suite life!:D

Jealous!! Which ship? Which suite?

Hallelujah it's sail away day!!!

7 days until the cruise to Alaska on the Pearl, but 6 and we leave for Seattle and the vacation begins. Now that it is under a week it finally feels real.

Hey, Al Richards! We'll be on that Alaska cruise out of Seattle 9/20/15. Would love to know your do's and dont's after your cruise. We're on the POA in Hawaii 9/20/14.