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  1. What insurance company do you use? We use Travel Insured, and if there has been no loss (and presumably the cruise line refunded your money after changing the rules, etc.), we are able to apply any premium for a cancelled cruise to another cruise. There are some time constraints, but thus far, we've been able to do it. See if your insurer has something similar. GC
  2. This has always been required for our claims, be they cruises or airfare or hotels. The insurer had the right to make sure that the claim is really for a loss, etc. I think for cruises, the cancellation acknowledgment shows that the cancellation date was in the "no refund" time frame (e.g., 60 days before departure or whatever). ETA: This was the case even when we used a travel agent. They just forwarded the regular docs from the cruise line, etc. GC
  3. When we asked about this once, applying a credit to a new trip that we wanted to insure, we were told that the policy we wanted would *not* allow us to use the "21 day window" from the application of the credit. It still would have needed to be within 21 days of the actual first *payment*. So we had to make a new deposit for the next trip. We've needed to make claims on several trips, and so we just could not risk having a policy/claim that might be denied. I know this is a bit late, but is there any way that you can make a fresh deposit, and have that credit applied later? (Then you probably couldn't include that credit if you made a claim, but that would be the least of your problems in a case like that, I'd think.) We have been very careful to make absolutely sure that we kept to all of the terms of any policy, and our claims have always been paid without any nonsense. But do check about *your* policy, and yes, DO get any answer in writing. That's critical! Good luck. GC
  4. Exactly. I was reading these posts as thought the new Master and crew were getting ready for the "next sailing", not just moving the ship to where the sanitizing/cleaning will take place. They don't need full crew for that, without any passengers. GC
  5. I thought the Diamond Pricess was going to be out of commission for some time, per the RFP and cleaning plans announced. So the new Master will be waiting int the luxury (?) of a hotel for quite some time!?? I hope he/she has a good supply of reading material and videos, etc. GC
  6. First, how serious are the allergies? Do you need to keep an EpiPen with you at all times, like with peanut allergies whre anaphylactic shock can occur (which is life-threatening)? If so, I'd contact the Seattle office of Hurtigruten to discuss with them. On our coastal roundtrip 2 years ago, there were four others at the table next to us. Between the 6 of us, there seemed to be quite a few food allergies, and all were handled very well. The protocol is to check the dinner menu at about lunch time, and if there are any food items that are not okay (or even that you just don't like!), speak with the manager there, and discuss a substitute. We all found them very easy to deal with. But none of us had to deal with the "food must not even touch the plate" or any cross-contamination concerns. In my case, we had notified Hurtigruten when we made our reservations, so I didn't even have to check every day - although I did just in case I didn't like something. (But the food was truly wonderful, and I say that as a picky eater!) As mentioned elsewhere in a response, breakfast and lunch are buffet style, so you can choose what you want, and avoid the rest. However, buffets might be potentially troublesome if even slight cross-contamination is a concern, because obviously the kitchen staff/servers would not have real control over that once the food is "out". I think most places are quite alert these days about food allergies, including contamination. [Even in Japan, with some of the very elaborate food preparation and presentation - *and* with language issues - my food allergy was handled very well, and they had substitutes already placed for me.] But again... this wasn't a life-or-death potential anaphylactic shock problem, which is obviously more serious (even though my situation could land me in the hospital). Enjoy the trip. We hope we can return some day. It was wonderful! GC
  7. Yeah.... <semi joke alert> Well, in the past, wasn't there a link with with a virus and poultry? Hence, it is obvious we should be wary of eggs (including... cooked eggs!??)... And yup, I thought about the wet market (glad I've never been to one of those, and not because of the virus, although that, too!)... Hence, it's obvious we should be wary of any meat, including from cows, and with meat that is cooked (okay, ground meat, like hamburgers, do present a specific type of risk in some situations, true). I'm going to be VERY careful, next time I'm in Whole Foods or Stop and Shop, about the source of my bat steaks! 😱 But seriously, this is really becoming worrisome. We have time to cancel our next two cruises without penalty, and IF things settle down, we could probably re-book again (and, hey, probably at a tidy discount, eh?). And we have no other trips planned other than to a conference in Vancouver. But now, we can't help but think if the plane may have come from Asia before landing in Vancouver. It's probably just turning around from Toronto, and that can ;probably be checked. ==>> But look at how the thinking is being affected! (Or our thinking, anyway...) And IF things continue to deteriorate....!? GC
  8. What is this about: "...thoroughly cooking meat and eggs..." (From the link on the Princess site.) This is the first I've seen/heard about it being transmitted by food, other than if someone who is contagious is handling the food/etc. GC
  9. Apparently two passengers from the Diamond Princess have passed away. They were in their 80's. DH said something about this just flashed across his screen, and he's looking for a real citation. (He found one but needs to get it translated. I'll try to add that here shortly.) This is really going to be nasty, for everyone - the Diamond Princess passengers, and then the rest of us... not to mention the 2,000+ others who have already passed, mostly in China. Not good. ETA: citation for info above: https://www.bloomberg.com/news/articles/2020-02-19/china-eyes-hna-takeover-hubei-says-108-new-deaths-virus-update Another citation: https://www.cnbc.com/2020/02/20/coronavirus-latest-updates-hubei-china-deaths.html GC
  10. Here is a video of an interview by Anderson Cooper with an infections disease specialist from Columbia U, someone who was in China for COVID-19, and also worked with SARS and Ebola, etc. He's currently in self isolation back home. https://www.cnn.com/videos/world/2020/02/17/dr-ian-lipkin-virus-hunter-china-coronavirus-full-episode-acfc-vpx.cnn GC
  11. But many of the passengers have *already* disembarked and flown home. That's the real problem here. At least in Japan, they got a handle on it before the passengers left (the ship and the country). There's not going to be a way to trace ALL of those they came in contact with. Those on the same airline flights, okay. Maybe those in hotels? But in airports in general? Rest rooms? Restaurants anywhere? Etc. Not good! I think it's pretty obvious that it's "too late" in terms of trying to stop/prevent a real pandemic, IF COVID-19 is as contagious as they think it is. I don't see how the genie goes back in the bottle, although it would be wonderful if it could somehow. GC
  12. But assuming some or even many of them eventually test positive, what of all the people they interacted with en route home? It gets exponential... GC
  13. Thanks... a helpful explanation. Do you (or anyone) know which type COVID-19 is? Is it correct that any virus/etc., that is aerosol is the type where the smaller particles do get through? But would there still be *some* protection from droplets (coughing/sneezing/etc.) that contained the virus/smaller particles? Thanks again. GC
  14. When we returned from our NZ/Australia cruise in December, I guess I was getting sick but we thought we were just "doing too much" or something. We spent the night at the Hong Kong airport, and we are just glad that it wasn't a few weeks later. I finally got *very* sick on the looong flight out of Hong Kong, and our flight - *I* - was met by EMTs and an ambulance (and my goodness, does one get through the airport *fast* then; the pilots clear you before the plane even lands, and there was someone from the airport running alongside, asking DH for his baggage receipts and also offering to take the larger carry-ons and to deliver them to our home later). Anyway, I ended up with pneumonia (and some other complications) and in isolation, with "contagion precautions". It was almost a week before I saw the actual faces or street clothing (or white jackets, etc.) of any of the hospital staff. No hazmat, thank goodness, but IF this had been a bit later, that might have been the case, at least for a while. It turned out that I had a different virus, something that is common in young children, but uncommon in adults. DH was never tested, but we should have asked for that; did he also "have it" but no complications, or did I not transmit it to him. (Given the timing and location, we doubt that COVID-19 had anything to do with it.) The reason they let DH in my room is that because they knew "what I had", their main concern was not to transmit it to other patients, and DH obviously was not going into other patient rooms. It was NOT pleasant. I was *very* sick, and I REALLY feel for those who are currently ill. I'm still recovering, including some post-hospital complications. We have no idea just where or when I "caught" it. Probably because it was before this new COVID-19, no one seemed particularly interested in any of that. A couple of weeks later, and things would perhaps been much different, especially given our night in Hong Kong. GC
  15. Welcome to CruiseCritic! Why don't you try contacting a travel insurance broker such as www.TripInsuranceStore.com We learned about them here on CC several years ago. They sell policies from several insurers that they've vetted (no extra cost to traveler). We've purchased policies through them from Travel Insured. Importantly, TI *pays* their claims promptly, including some large claims, although I wish we hadn't had those claims such that we found out... But CALL them, and don't rely upon the online summaries of the various policies. They'll work with you and your particular needs (medical conditions, family traveling with you or left at home, etc.) It's best if you purchase the initial coverage within 14-21 days of your FIRST payment/deposit for the best choice of coverages. GC
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