I_Like_Cruising

what benefit is there in downgrading, the Zero package is included, isn't it?

The coffee issue Australians have with coffee from other countries is usually the strength of the coffee, we drink our coffee strong. Most Australians find that American coffee is too weak and while you say it doesn't matter if the quality is a bit different it does matter if you are used to strong coffee to get weak coffee. For example I usually ask for double or triple shots when on cruises or in the US. Not all countries make weak coffee, however, the US and cruises seem to.

are you trying to do this to get a refund?

On celebrity, you pay the difference. so if something is $35, you pay the $18 difference 17+18=35

How hands on is it. Do you actually make it yourself, or are they making it for you?

I feel your confusion. I think it is ridiculous that we cannot easily see what we have booked through the celebrity website, and that the site continues to promote options that we already have on the booking and allows you to double book drinks packages if you are not carful or aware of what you received in the original offer.