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    Norwegian Spirit Airfare Refunds

    in Norwegian Cruise Line

    Posted

    1 hour ago, sandysk said:

    No, a receipt was not accepted. I had to get a letter from American stating the date, miles replaced for tickets cancelled and the amount charged. NCL was a pain

    my receipt for non flight charge was not accepted. The NCL person was rude too.

    i love NCL ,but their administrative service stinks.

     

    Thanks for your quick reply.  What department/person at American Airlines did you contact?  Is it possible to get a copy of the letter you submitted?  

     

    Thanks again.............

    Norwegian Spirit Airfare Refunds

    in Norwegian Cruise Line

    Posted

    On 2/19/2020 at 1:56 PM, sandysk said:

    I booked my own airfare using miles. I had to pay $225 to redeposit my miles. While it took several emails and phone calls.. NCL insisted on a letter from American as proof. My check is suppose to be in the mail.

    Hi Sandy,

     

    We are in the same predicament with NCL.  We also booked with miles.  What type of letter did they require from American?

    Was it just the receipt that showed  the charge to redeposit?  

     

    Any info would be helpful.

     

    Thanks..................... 

    Japan Cruise - Tokyo Question

    in Asia

    Posted

    On 1/25/2020 at 6:31 PM, BruceMuzz said:

    It depends a bit on what sort of touring you are planning to do.

    Kita Shinagawa is nearly halfway between Central Tokyo and Yokohama. Tokyo is certainly exciting, but so is the Yokohama area.

    There are many subway lines, JR Trains, and Shinkansen passing through Shinagawa Station.

     

    The MESM Hotel appears to be very close to the Tokyo Monorail station, which is next door to a JR Station, which is next door to Daimon Subway station on the O-Edo Line. O-Edo line is one of the best for getting you around Tokyo and connecting to other subway lines.

     

    The Haneda Airport Monorail was designed to carry passengers and luggage back and forth from the airport. When I fly to my ship from Haneda, I often take 4 pieces of heavy luggage by myself on the Monorail.

     

    The MESM hotel may not be well located for nearby restaurants, but neither is the Shinagawa Marriott. Both locations will allow you to get to neighborhood restaurants on foot or via subway in just a few minutes. MESM does have the advantage of being a bit closer to central Tokyo.

    Thanks again Bruce.  Looks like we may be booking the MESM.  Can you recommend any local tour companies?  

    Japan Cruise - Tokyo Question

    in Asia

    Posted

    15 hours ago, Zippeedee said:

    If you are going in November the Hilton is not really sold out. I spent a long time on the phone with a Hilton agent checking availability. Their calendar is only open through August. She told me to keep checking back.

    Thanks for the tip.  You're it's been showing not available for some time.

    Thanks again

    Japan Cruise - Tokyo Question

    in Asia

    Posted

    5 hours ago, BruceMuzz said:

    Marriott hotel in Kitashinagawa (Kita means North in Japanese) is actually very close to the cruise terminal - as the crow flies. But you need to get across the water between the mainland and the island where the cruise terminal is located. So you need to go the long way around to find a bridge.

    Thanks Bruce for your info.  For touring is the Marriott on  Kitashinagawa a good location?  how much do you think a cab would cost from this location to cruise pier 30-40 UDS??   The other hotel I mentioned the MESM is not centrally located for restaurants etc (we'll be their for 3 days) but as you said it is right next to subway & airport monorail.  How difficult do you think it would be to use the monorail from airport with 4 pieces of luggage?  or is it better to take cab? 

    Japan Cruise - Tokyo Question

    in Asia

    Posted

    22 hours ago, BruceMuzz said:

    There are several Marriott Hotels in Tokyo. You are probably looking at the one in Shinagawa.

    That hotel is nice, but in a rather out of the way industrial area.

     

    I have never heard of the Mesm Hotel, but it is located in a great area; right on the subway line that runs between the cruise terminal and downtown. Very convenient. Also has easy access to the Haneda Airport monorail, several other subway lines, and a JR Station.

     

    Hilton ODaiba is a Japanese business and family hotel for the Odaiba Entertainment District. Unfortunately it is in the wrong direction from downtown Tokyo

    Thanks for all your responses. The Marriott Tokyo is located at 4-7-36 Kitashinagawa, Shinagawa-ku, Tokyo  140-0001 Japan. We looked at the Hilton Odaiba but it is booked.  The Mesm Hotel is part of the Marriott Bonvoy family don't have much more info yet as it is not open yet.  They are taking reservations. How far is the Marriott Tokyo from the new international pier? 

    Thanks again .......   Marian

    Japan Cruise - Tokyo Question

    in Asia

    Posted

    On 1/1/2020 at 11:32 PM, BruceMuzz said:

    A 700 passenger Azamara ship is too large to fit under the Rainbow Bridge to call at Harumi Terminal in downtown Tokyo. Harumi shares the island with the new Olympic Village. That’s where much of the 2020 Olympic development is taking place.

     

    There are Japanese tourist hotels at Odaiba, on the same subway line as the new terminal - about 2km away, but in the other direction from downtown.

    The rest of the Koto-ku area is very industrial. It is too far from downtown to be used for the Olympics, although they are talking about trying to clean up the pollution there to allow rowing events between the island and the mainland.

     

    There is a new website for the new terminal - in English and Japanese:

     

    tokyo-international-cruise-terminal.jp/en 

     

    Lot’s of information about transit to and from the new terminal, ship schedules, photos, etc.

    Hi Bruce,

     

    Thanks for the accurate information.  For clarification, we are arriving in Tokyo in November to embark on a cruise (NCL Spirit) which is suppose to berth at the new terminal in Tokyo.  Can you please advise if the Marriott Tokyo or the new Mesm Japan would be a good choice for a 2 day stay for touring major sights in Tokyo prior to embarkation.  Thanks for all your info..

    Marian, Hollywood FL USA.  

    Dog Sledding Cancelled

    in Alaska

    Posted

    11 hours ago, K_e_short said:

     

    I looked online and the 'deal" wasn't actually a deal, the same price as listed online.

    I then looked online an found another company - Alaska Excursions that has 3 dog sledding options. I emailed and was told one was the same as what was cancelled so only 2. Only one had space so we're doing the Juneau Dog Sled World and Taki Helicopter Tour. It costs $599 per person, not $529 like the one I had originally booked.

    These were all the Juneau options.

     

    I will say that I was very impressed with Coastal Helicopters - the original company. They have been amazing in terms of customer service. I was also very happy so far with Alaska Excursions. I probably emailed them 4 times along with 2 phone calls trying to figure it out.

     

     

     

    You were very lucky to find space.  I called Temsco Helicopters (NCL has contracted with for excursion) in Juneau directly yesterday.  I have also heard good things about Coastal Helicopters however, they stop taking bookings at the end of August.  As of yesterday, there is still plenty of snow for dog sledding.  We'll have to keep our fingers crossed.  Good luck and don't melt all the snow:) 

    • Like 1

    Dog Sledding Cancelled

    in Alaska

    Posted

    We were told when we booked the same excursion (Sept 4)  that there was more than a 50% chance that it would be cancelled due to warm weather.  We had checked for Skagway as well but were told Skagway shuts the camp down earlier than Juneau.

    We know how you feel...This is our 3rd attempt for the dog sledding.  The last two times there was white out conditions and the copters couldn't fly.

     

    What type of deal did they offer for helicopter & glacier?  

     

    Any info would be appreciated

     

    We wish you smooth sailings

    Getting married on the Epic

    in Norwegian Cruise Line

    Posted

    1 hour ago, TheGinBoy said:

    Hi guys!

     

    Thrilled to have been proposed to by my partner Jimmy recently. We've always wanted a wedding at sea and have some incredible memories from our time on Epic in 2018 - so when we heard she was sailing from Barcelona in 2021 we were sold.

     

    We put down our deposit with the wedding planner today and should be getting the planning pack in the coming weeks.

     

    Has anyone had/been to a wedding on the Epic? Do you know what the venues you're able to choose from are? Although we love the Epic we're aware that a lot of venues have no sea-view and that's a large part of having the wedding *at sea*. 

     

    Thank you in advance for any info / advice you're able to give!

     

    Tom & Jimmy

     

    Hi Tom & Jimmy,

     

    Congrats on your upcoming nuptials.  The Epic is our favorite NCL ship.  We actually had our vows renewed in 2010 during its inaugural season.  The ceremony was performed by the Captain in the bridge viewing area.  I think you now may have to book the ceremony through  the Special Occasions department.  We were blessed by being the first couple to have vows exchanged on board!  Enjoy yourselves....................Cheers 

    A Jewel of a Christmas..kind of review

    in Norwegian Cruise Line

    Posted

    On 1/22/2019 at 2:28 PM, JJAuckland said:

    Hi Marian

     

    The hotel director was Steven Jacobsen.  Not sure who you mean by concierge...the cruise director was David Klooster.

    Oh - I think  concierge may have been Rodney Irodistan.

    I am trying with the dailies & will put more up soon :-)  I am envious of your sailing!  Enjoy, I did!

    Thanks for your reply.  Turns out Steven Jacobsen is now on vacation.  Maybe next time

    2018 -List of officers , concierge, hotel director etc

    in Norwegian Cruise Line

    Posted

    11 hours ago, GORDONCHICK said:

    You should probably specify when that Australia season for the Jewel is.  If it's more than a couple of months away, it is way too soon to know.

    Thanks to all for your responses.  My question was does anyone have any info regarding which officers (names) will be on board NCL Jewel in January 2019.  Mainly interested in the HD and concierge.

     

    Thanks again

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