Princess5477

Good afternoon so glad someone had a good experience on the independence of the seas on june10 we did not when returning for the night to our spacious balcony around 10 we went to bed my husband said the bed was damp. We called housekeeping to change our sheets. At 12:10 after going to customer service twice they changed the the sheets and I told the housekeeper the topper was also damp he flipped it and assured me it was waterproof. We woke at 3am and my husband was wet the topper was not waterproof and now it stunk of urine. At 7am we called the front desk and they offered us a little smaller balcony and 50.00 on board credit. That was not acceptable the supervisor of the floor confirmed it was urine. My husbands pajamas were smelling of urine. Needless to say our cruise did not start off on the right foot. It took two hours to switch rooms as we waited for the new keys and the steward with the mover we went and spoke to the hotel director and no sorry or how can we make this better i am very upset over the way we were treated i will be sticking with carnival we r emerald on RCCL and feel we were not treated with respect