I am not surprised that you have not had a response from Azamara. After our first and last time on Pursuit I wrote a very pleasant letter to the UK MD and never had a reply. Considering we helped Pursuit out enormously by taking an extra two bags with us back to Blighty that belonged to a passenger who had to leave due to ill health in Brazil I was a tad surprised. The old Azamara firstly would not have allowed themselves to find themselves in that position with the luggage and secondly the UK MD would have replied immediately to my message.
I think it is appalling that the rowing machine is not being replaced - would not happen on Seabourne. There again the sloppy way badly dressed passengers are allowed into Discovery would not happen on Seabourne ether.