Same, I sent an email, called etc and had confirmation it was the same excrusion, pick up right from outside cruise terminal so no travel time, no response. I had OBC that I wanted to use rather than book outside that was $40 cheaper. It wasn't until I took to twitter, emailed shareholders and CEO that all of a sudden I had a price match. Saved $160 (was 4 people) plus the extra 10%. It is frustrating they have this marketing gimmick and no follow up or intention to follow up. I am going on another cruise in Nov. and am going to have the same issue for an excursion to Las Caletas. I can book through Princess for $149 each and use the OBC to pay for it or I can pay cash for $110 for 4 people through the company directly (only one company does excursions here). I have $200 pp OBC so I prefer to book through Princess but it's a hard pill to swallow to overpay when I shouldn't have to. At least price match, I do not need the extra 10% back.