kitty2264

The problem you are having seems to be hit or miss.  I routinely login to the website using Chrome on a Windows pc.  Some weeks I get a response that the login or password is incorrect.  Since I use a password manager I am sure that they are the same as last week's attempt but Princess seems to disagree.  My solution has been to request a password reset and enter (reset) the same password I always use for Princess and it works most of the time.  The problem seems to be on the Princess end.

You may also want to clear cookies and site settings for Princess.com if the problem persists. 

14 hours ago, pool_lounger said:

I'm interested in finding out if suite guests will still have exclusive access to the Signature deck portion of the Sanctuary still? It was included as a perk before the release of the Sanctuary Club, but I haven't seen it referenced in the new material... Our email just confirmed we would still have access to the Sanctuary. Wondering if the designated suite area of the Sanctuary will still be there after Oct? 

In describing the new Sanctuary Collection the Princess website shows the following description for Penthouse Suites and Sky Suites. Description of other accommodations i.e. Mini-Suites does not include the part about the Signature Lounge, Signature Restaurant and Signature Sun Deck.

The Most Relaxing Accommodations at Sea

It is still about as clear as mud.  We received the email confirming Sanctuary upgrade, as well.  We are booked in a full suite S4. There seems to be no benefit for our booking, as all the claimed benefits were present before the upgrade.  One thing I did notice was the wording on the email regarding the suite lounge, (formerly the Concierge Lounge). 

"Personalized service, bespoke amenities, exclusive wellness activities and special events. Enjoy it all. And if you’re a Sanctuary Suite guest, you’ll have exclusive access to the Suite Lounge, the perfect place for your morning coffee, a mid-day retreat or meeting up for drinks before your evening begins."

It sounds like they are indicating the lounge is still dedicated to full suite guests otherwise the underlined text makes no sense.

9 hours ago, capriccio said:

As other have recommended, compare Princess prices with booking yourself.  Two North American Homeports boards can help you:

 

West Coast Departures: https://boards.cruisecritic.com/forum/315-west-coast-departures/

 

Florida Departures: https://boards.cruisecritic.com/forum/533-florida-departures/

 

There is a much wider variety of hotels to chose from in Fort Lauderdale compared to San Pedro. Given that the Fort Lauderdale airport and Port Everglades are almost contiguous (only separated by a highway) hotels in the 17th Street area are within minutes of both the airport and port.  The Florida Departures board is full of questions, answers and recommendations on Fort Lauderdale hotels and transportation.

We can only speak for Ft. Lauderdale but we agree that there are many hotel choices near the port.  We always have been using Uber from the airport to the hotel and from the hotel to the port.  Uber is less expensive than the hotel shuttles in our experience and they ready when you are.

When we were on the Sky, we got specialty coffees from the Princess live Bar on deck 7.  That has been our experience on all the Royal Class Ships.

We have spent 52 days aboard CB since 2016, sailing on 5 cruise itineraries. I think she has always been one of my favorite ships. We haven't experienced any problems that I can recall. 

There's something to be said about the design of the older classes of ships. One of my favorite parts of CB is the ability to walk the promenade to the bow. I love being up there (in the shade under cover) to view the ports as we come and go. 

I still think she is a great ship!

https://boards.cruisecritic.com/topic/2945935-april-3-13-2024-total-solar-eclipse-cruise-on-the-discovery…new-thread/page/104/#comment-67220189

This is Discovery Princess Roll Call that has some nice reviews, and pictures.

5 hours ago, 20165 said:

We are on enchanted in a couple of weeks and wondering how crowded the lounge gets?  Its a sold out cruise and from the pics, it doesnt look that big.  thx

We were on the Enchanted a few weeks ago.  The Concierge Lounge was never very crowded.  Evenings around 6PM were the most busy. 

You might try logging in with your booking number.  That worked for me the last time I was having issues.

We have been there three times this year on Enchanted and the bow was facing out with port side at dock each time.

I noticed in the video he mentions the Signature area of the Sanctuary is accessible to suite guests via a private elevator.  I see from the floor plans those elevators run to every floor on the ship, so I question whether there is any such private access to suite guests.

This video 

We received this call just two days ago.  We are just two weeks back from an Enchanted Princess cruise.  We let him go through the whole spiel.  I knew of these calls from other posts in the past so I led him on for a while.  He kept stressing that we were getting $6K Fut Cruise Credits and I pointed out I'm paying him $6000 for those credits so those should not be part of the equation.  He was stressing that we were also getting resort credits and hotel credits none of which interested us.

I had him on speaker phone so we were both enjoying the pitch and finally he asked if I wanted to give him a credit card for deposit to which I replied " of course not" and I thanked him for his call.  It was kind of a fun way to kill 5 minutes.

43 minutes ago, cruisequeen4ever said:

I always say EZ-Air is convenient and often saves money…unless there’s a problem. Then it adds an extra degree of stress, since airlines generally won’t speak to the passenger, only Princess, since they booked it.

Amen to that! Yesterday was very stressful!

We were getting ready for a b2b cruise out of Ft. Lauderdale the first leg of which departs Jan 17th.  I noticed the return flight on Delta was not showing up on my Google calendar so I logged onto Delta and found the return flight had been cancelled in July, (six months ago).  My Princess trip summary still showed the flights and I had paid for them at final payment date, but they simply no longer existed.  We had booked two one-way flights for the b2b cruise, and had no problem with the outgoing tickets from MCI to FLL.

First I called Delta who told me the money had been refunded, although not to me, so I called Princess.  The customer service rep I got insisted that Delta would refund me the $$$.  Back to Delta, again, I got a very nice lady who not only told me the money had been refunded to Princess travel group but she even gave me the last four digits of the credit card and the date of the refund.  I went back to Princess customer service again and they finally got in touch with EZAir directly and eventually connected me into the conversation.

I was told that I should have been sent an email with options for rescheduling but they admitted that they were having software issues and couldn't delete the original flights from my account so they let it drop.  After 3+ hours of them working with tech support they finally got the old flights deleted from my cruise and were then able to book a new flight.

The whole ordeal is a bit of a cautionary tale.  We have used EZAir on every cruise for years and have had no issues, till now.  In this case we would have shown up at the airport in FLL and not have a ticket.  Princess admitted still had my money for the flight but since they couldn't delete the original flight from my booking they didn't refund anything to me.  It ended up ok, didn't cost me anything other that 3hrs 39min of time I can't get back but every one should take note as this can happen.

We also turn off the printer, the ice maker, the automatic air fresheners and the Roomba/IRobot.

18 hours ago, upsmanclt said:

I had the same experience once. It was about eight years ago. 

Same here! 2016, We might have been on the same Regal Princess cruise. 

Once on a B2B2B cruise from Port Everglades we were only required to go to the Princess Theatre.  Immigration came on board and once everyone was present, we were sent out the doors where we were scanned twice;  once for disembarkation and once for embarkation.  We didn't have to leave the ship at all.  That was a good experience but it only happened that one time.

Every other trip we have gone into the terminal for a brief period before being allowed to reboard.

Probably a bit melancholy but I like the feeling I get when I walk up the gangway to board on day one.  I guess that means I like pretty much everything about the ships.

30 minutes ago, Rick&Jeannie said:

I do this all the time. Especially if I'm using gift cards.

I agree!  Since you can only buy $2K per month/person from AARP, I just turn right around and immediately add them to my cruise and that way I no longer have to keep track of the ids and pin #s.

19 hours ago, lcryderman said:

Try logging in with your booking number rather than your email address. This worked for me after receiving the same error.

Thanks, that worked!  I don't understand why login and password fails but it surely does.

For several days now, I have been getting "We're sorry. Our servers are having problems. Please try again later." I just don't understand why this app is such a boondoggle. I have tried all the usual steps but the result is always the same.

5 hours ago, SargassoPirate said:

Pushback by people refusing to be nickel and dined?

 

Free market economy at work.

Typo or not,that is a pretty good pun!

I suppose that if I had to chose, it would be the Crown Grill.  I agree with others, though, the CG has lost a lot of it's appeal for us.  Dining at CG used to feel like an "experience" that proved to be worth the cover charge, but that feeling has changed.  We noticed about five years ago the appetizers changed then later the steaks less special, hardly what I would consider prime beef.  Now it seems we only go there if we have a freebie. 

We haven't been on the Sky to experience the Catch by Rudi but the menu looks great and being a lover of seafood we would certainly try it.

On 8/24/2023 at 8:24 PM, Upper Bob said:

Same issue here for the last 4-5 days. Went from green to blue to yellow (for one day!) and now back to blue. I know I ordered the medallions last year, but it is telling me I need to order. After several days of seeing the common error message, yesterday I finally got to where I could place the order for the medallions to be shipped. Only problem is that it wants to charge me $10 for shipping, even though we have Princess Plus package. I’m hoping that they will eventually straighten everything out (I can hear the laughs now) and I will revert to green lane with medallions already ordered and not “in progress.”

Well it took three weeks but this morning we were finally able to place the order for our medallions and we were ceremoniously anointed "green lane".  

Same problem here with placing the order for our Medallions.  Keep getting an error message the "not available at this time, please try again later.

I reached out to my PVP who contacted the Medallion Class group directly.  His response to me was the answer I totally expected and gave me little solace;

"just heard back from the team that manages the Medallion Class app. They are having technical difficulties with the ordering system at the moment. This is why you are receiving the error message.

They said to give it a few days, then try again. Hopefully, they will have resolved the issue by then."

When are they not having technical difficulties? We are still standing by and waiting patiently.