mynx7

We were also on this trip, and while the cruise itself was lovely and relaxing, the disembarkation was the most jarring experience yet for us, but thanks to the kindness of others it wasn't a disaster! We were in the retreat, so we had an escort to the immigration line on the ship, but that was where the concierge stopped. A kind staff member did let us take the elevator down to 2 after immigration so we could skip the steep walk, but before we got off the ship we had a surprise phone call from a guest (we didn't know) to say they were calling because one of our bags was unloaded from a bus at 93 and was just sitting out alone out there. We eventually caught the shuttle to baggage pickup, grabbed our 2nd bag, tried to figure out what on earth had happened with staff there (they had no clue, but already had a stack of reports from other guests regarding luggage issues), and then our group had to coordinate with our driver who was at the wrong pier for pick up, and then drive over to get our wayward bag. Thanks to the kindness of that amazing guest who kept our bag with her, we were able to return home with everything despite the absolute chaos! Overall, we are spoiled with the retreat normally and disembarkation being a 5-10 minute quick walk out & through customs; this time we were at about 1.5 hours to get out of the port. I hope if they have to use this pier again, they can get a bit more organized.