mi-oh-tx

We booked Club Orange on a pinnacle class ship, but they said rooms for upgrade were not available. We got $100 obc

We requested early dining and table for 2, but our print out says open seating table for 6. I was just on the phone with HAL yesterday and they said to wait and change it on board. This is our first time with HAL

This is our first time on Holland and I was wondering whether we could request a table for 2 for the cruise. We asked when we booked but they said we have to do that when we get onboard the ship. We always try to do the shows or live music in evenings, too.

We were on the NCL cruise from 4/22- 5/2, from San Diego to Vancouver. They were testing everyone onboard on May 1 and my husband turned up positive. After the 2nd test they called me and said I had the choice of having my husband go in quarantine by himself or I could join him. I said we were a package deal, so I would join him. They told me I had to pack everything up and they would move us. After I had finished packing up, they changed their minds and said we could stay in our balcony room since we were disembarking the next day. They told us that we could stay in quarantine in a hotel in Canada for 10 days or rent a car and drive over the border to Seattle and quarantine for 5 days. They told us fees would be reimbursed. We had to make all reservations over the phone. Everyone disembarked and then the 4 people that tested positive and their companions were allowed to disembark. We dropped off the people staying at different hotels in Vancouver and then we picked up a rental car and drove to the Seattle hotel they recommended. The room was nice, but their was no room service so we had to do door dash, etc. A doctor from NCL contacted us daily. We contacted our travel insurance co. and they paid us $500 the maximum allowable. Then we contacted NCL Guest Experience to file our claim. It has been very difficult to deal with them. Communication is only by email. You can't talk to anyone. The explanations for reimbursement and overpayments were unclear. It's been 8 months and it has not been resolved to our satisfaction. If anyone knows how to actually talk to a person, please let us know.