We are new to cruising but this is just confusing us. We booked a cruise under the “past guest offer” that comes with the extra latitude points. We have screen shots (I am a stickler for taking screen shots at time of booking for all travel). Post cruise we received the usual points per day but not the extra points. Here is NCLs response when we queried them about the missing points.
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Thank you for contacting Norwegian Cruise Line.
The additional points promotions are capacity-controlled and are automatically added to the reservation when booking with a qualified latitude number. The reservation did not receive the promotion due to the promotion reaching capacity.
Sincerely,
Norwegian Cruise Line
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I understand if the promotion was at capacity and no longer available but also feel that it should not have been listed as a “Past Guest Offer” on the booking page. Has anyone else had this happen? Just feels off to us. We have been enjoying NCL and my husband was looking forward to receiving Platinum Benefits on our next cruise. So it stings a little bit. (We received 60 points on a 20 day cruise incase anyone is pondering how we can newbies and almost platinum.)