melbox4

I have been told by the air department I am being placed on an economy flight. Yesterday RSSC showed me booked in Business Class. Then by the end of the day they had taken my first class booking away.

I was just told by the air department that no supervisor will speak to me about the rude agent yesterday. I was told that she will call me in a few days. We are suppose to be on the cruise in a few days. The worst customer service ever.

This is a nightmare. 

7 minutes ago, Pupi17 said:

No email found, but can at least complete Submit An Inquiry section on  the Regent Seven Seas website. The president is Andrea DeMarco.

AndreaDemarco@rssc.com according to google

2 minutes ago, Pupi17 said:

Besides sharing your thoughts here, write to the Regent executives on your concerns! I urge you to go to the top!!! 

Can you share an email address?

Just now, melbox4 said:

 

RSSC needs to do the right thing. They should cancel this luxury cruise through a potential war zone. 

It is being reported in the news that Israel is warning Egypt not to provide aid to Gaza or Israel will strike the Egyptian conveys. 
Egypt does not sound safe. 

7 hours ago, cruiseluv said:

What it shows to me is that Celebrity, or its parent company Royal Caribbean, its not nuts to go to Egypt

It is nuts for Regent to go into Egypt. It seems that they could careless about our safety or providing good customer service. 

15 minutes ago, Pcardad said:

All Regent Rep calls are recorded - you can call and get a supervisor and have the tape reviewed.

We are aware they record phone calls. When we called and asked to speak to a supervisor we were told that we would have to call back tomorrow to speak to a supervisor in the air department.

34 minutes ago, Texasrocks said:

I hear what you are saying but we had AF flights already with them on Wednesday the 11th (tomorrow)  but instead of booking available connection to IST, The geniuses at Regent booked one of our rooms to Friday on Turkish and the other on BA to LHR with a 7 hr connection arriving at midnight on Saturday.  Had the air only asked ours was an easy fix and there are still seats on TK Wednesday and Thursdays.  We are will to get our own hotel what seems to be a win win but the lack of communication resulted in a horrible situation for us.  I recommend this cruise and regent to 3 other couples and feel responsible and embarrassed at Regents response so far.  We booked regent because of the air and this is frist time using that service.  I doubt we will sail them again and have 3 cruises to cancel and a FC cert.  We had a good time on SS and now that they are going more casual it becomes an easy decision.  Our TA will be calling in the AM to try to get switched to a Thursday or Wednesday flight.  I tried today as well and got a very rude agent Janine who said they are doing everything they can, i told he I disagreed.  After the call ended and before we disconnected she yelled "GODDDDD" .  Great service.  

Our experience on the phone with an agent who called us this morning was similar.  She hung up on my spouse. I am shocked at the poor customer service skills of the agent. They booked us this morning all the way through to Turkey. Now they have us flying only to NYC and they dropped the second leg. They did not cancel our flights to Israel until this afternoon. They should have offered a credit or refund. It would have freed up time for them and made for happier customers. This is a luxury cruise line. I expect more.

13 minutes ago, papaflamingo said:

Honestly, I think you expect way too much.  When this happened the cruise that was affected was a week away.  It takes time to evaluate the situation, gather all the information, look at options, and come up with a plan.  The fact that the weekend phone agents weren't "read in" on what upper management was considering is not surprising at all.  You really think that a major decision like this should be made in the first 36 hours without complete information, without  time to consider alternatives, without exploring the actual ability to put alternative in place?   

I don’t agree with you. 

3 minutes ago, Pcardad said:

Well...perhaps Regent really does do the right thing in the end. 🙂

They do the right thing for  some but not all…we were denied a cancellation or credit. 

My TA called RSSC on Sunday and their agent had no idea there had been a major terror attack 36 hours earlier.

It was unsettling to hear that RSSC had not informed their agents of the attack. IMO...they had 36 hours to prepare their agents for the calls that would follow and they dropped the ball. 

RSSC should be open to hearing all of our concerns, criticisms, and praises. It would benefit the company as well their customers to learn from mistakes made. 

I am sure that everyone posting here has great sorrow and empathy for was has occurred in Israel. 

4 minutes ago, cruiseluv said:

The difference might be that in our daily lives we’re not paying about a $1,000 per day for the privilege of going into into a war zone

8 minutes ago, Pcardad said:

But you are not going into a war zone...

Excellent point CruiseLuv! The terrorist attacks in Israel is breathtaking. This is a much different situation than past skirmishes of this 'Iffy" area. It could spread to close by Egypt. The tragedy which has occurred makes it hard to enjoy our vacation with Egypt so close. 

3 minutes ago, Pcardad said:

I agree with almost all of that. However, Egypt is not in a war zone nor would Regent take passengers there is they felt it was a risk. Neither would their insurance company allow them to.  

Egypt is very near the conflict. Conflict could spill over into Egypt very easily. You can only speculate that it is safe or unsafe. You telling us it is safe or that RSSC will make sure we are safe is an opinion you have expressed for many posts. It does not change how we feel. Let those of us on the cruise figure this out. Many will continue and feel safe…For the passengers who feel unsafe RSSC should offer a refund or credit. RSSC should realize this is an out of the ordinary situation. 
 

19 minutes ago, giustot said:

Here is what I see as the risk: The increased likelihood of terrorism directed at Americans. Egypt is very close to the war zone. There are people there who don’t like Americans. There are religious extremists there. Porting a cruise ship with Americans there is a very big and visible target. Putting passengers on buses and taking them to Cairo puts them in even greater risk. 
 

Under normal conditions I would have said it’s reasonably safe to stop in Egypt, but not now with the war going on next door. 
 

I would be surprised if Regent’s insurance company would even allow the ship to dock in Egypt. 
 

Bottom line, no passenger should ever be forced to take a cruise into a war zone when they had no idea the conditions would be such when they booked. 
 

America is not a neutral party in this war and I would advise Americans to stay far away from any conflict areas or places where extremists operate. 

Great post Giustot! 

9 hours ago, SarahV2023 said:

I would like to see something in writing that RSSC is not working with the guests for a refund or re-book option,  I have not seen such a letter and I’m onboard.. 

They have been extremely accommodating and informative. They are doing their job to keep us SAFE there is nothing more important than that! 
they have the right to change the itinerary at any time to do so. 

On the roll call for the "Ancient Holy Lands" someone from your cruise (onboard right now) states, " many people onboard have expressed concerns about traveling to Egypt."

 It is good to hear you are enjoying your cruise and being well treated. Your comment is appreciated. However I still feel RSSC should offer a refund or credit.

8 hours ago, lux4me said:

They are not even paying for the change fees for guests that did their own air. 

4 hours ago, lux4me said:

This is the 2nd time the itinerary has changed. 
 

And just because the cruise line has the right to do it…does not make it the right thing to do.  
 

This was sold as a holy land cruise

 

 

Ok fellow choir member ;). I called RSSC this morning. The RSSC employee said "it is very fluid with the cruise." 

8 minutes ago, PhD-iva said:

Would travel insurance cover a decision to cancel this cruise if Regent doesn’t want to cancel? Israel has declared war, perhaps that will help this situation to rise to a level that a reputable insurance company would recognize? Has anyone called their travel insurance company yet? I couldn’t imagine traveling to this area without being insured (under normal circumstances).

BTW, my Regent friends said their AAA contact said all of their clients have been evacuated from Egypt. Second or third hand info, but…….

3 minutes ago, Pcardad said:

Did you buy insurance?

8 minutes ago, PhD-iva said:

Would travel insurance cover a decision to cancel this cruise if Regent doesn’t want to cancel? Israel has declared war, perhaps that will help this situation to rise to a level that a reputable insurance company would recognize? Has anyone called their travel insurance company yet? I couldn’t imagine traveling to this area without being insured (under normal circumstances).

BTW, my Regent friends said their AAA contact said all of their clients have been evacuated from Egypt. Second or third hand info, but…….

My insurance company does not cover acts of war. Geez AAA took US citizens out of Egypt and RSSC is making us go or lose 27K? Never again RSSC!

RSSC if you are reading this...If people were charged for custom flights to Israel RSSC should be refunding those charges as well.

I just received a email from RSSC. They will not cancel or allow changes. That is a poor business decision!

18 minutes ago, HotelSnob1 said:

And clients’ ability to get air to meet the ship at this late juncture.  

They need to offer cancellations too. In 5 days safety for Americans in other countries such as Turkey and Egypt could deteriorate. 

Turkey and Egypt are not safe for Americans. I am very disappointed to read this. 

35 minutes ago, NCCruzQueen said:

I booked a pedicure this way last Friday for my cruise starting this Saturday on Voyager.  My confirmation reply email arrived a few hours later.  Also include your name, ship, booking # and suite number along with your procedure and time you want your procedure done.

 

They are extremely easy to work with.

 

Beth

 

Thank you Beth for info.

Thank you DaveFR.

When can one request salon services in the spa? Is it only done on board?

On 2/9/2023 at 3:15 AM, SusieQft said:

No, but then you have to book with a TA who is participating in the Amex program.  Both my current and previous TAs could provide this benefit, although I did not actually use it with my previous TA.  I don't think you get it if you book directly with the cruise line.  So ask your TA if they can get you the benefit without you booking through Amex travel.

Thank you 🙏