melbox4

They do not value their customers. We were so excited to try Regent for the first time. It was a nightmare. We missed three ports because of Regent’s inability to reschedule us correctly. They refused to pay for our Athens hotel and transportation to meet ship. Customer service was often rude. Then there were the Regent loyalists posting that added insult to injury. We will be cruising Crystal, SilverSea or Seabourn…might try Ritz Carlton. Adios Regent!

Olga1900…I hope you get to replace the Crete patch soon as well. We enjoyed Crete. It is a charming island. I am very glad you were not intimidated by others to post. What you shared is important and valuable input.

On the Viking cruise, you fly into Cairo. They have a guide set up & you tour Cairo 3 days. Then they fly you to Luxor. In Luxor you get on a River Boat to cruise the Nile for 7 days.

Your post was very touching. I could sincerely tell this was a big disappointment for you. As a medical professional I am comfortable with saying your age and medical condition justify RSSC refunding your cruise. While on board, several fellow cruisers told us stories of Regent making things right when things were a miss. They were shocked to hear our story. One couple told a similar story to ours…only Regent paid for their hotel and transfer when they missed their port. Please post us on your RSSC Holy Lands conclusion. I am hoping you get to replace your patches. Maybe with another cruise line…we did the Nile last year on Viking. It was fabulous. Careful on the month you choose to travel due to the heat.

We purchased Travelers International through USAA. After being told we weren’t covered by the weekend emergency crew for Travelers…underwriting told us Monday we were covered. A few years back, we had to file a claim when we were stranded due to a FL hurricane. They were good about reimbursement. I think RSSC refusal to cover my hotel and transportation is because they know insurance will cover. I was told by my insurance company that if I take the FCC that my missed ports won’t be paid back by insurance.

It was the “best of times…it was the worst of times…” The Best: Once on board, the staff was very accommodating and friendly. The food was decent. The shows were ok. We enjoyed the excursions. The Worst: The lead up to the cruise was something out of “National Lampoons Family Vacation.” The Air and Customer Service Department were often unhelpful, rude and condescending. Regent Air scheduled two flights into Istanbul that would not allow us to get to the ship on time. We ended up flying into Athens.We were promised a ground transfer in Athens after our flt was canceled and we had missed 3 ports. Later RSSC would not provide the promised transfer in Athens. We were on our own for Athens Hotel as well. Regent told us we could board the ship at anytime before 4:00 pm in Athens. The night before we finally boarded were sent an email at 10:00 pm telling us to arrive at 7:00 am at the port. I hate that they won’t provide a paper coffee cup to go. They say it is to be “Green.” It feels more like a cost cutting tactic wrapped in the “Green” disguise. After all the cruise ship is a big floating polluter. So for us the $27000 we spend for this cruise was not worth it. Sure insurance will cover some of the loss…but why would anyone spend that kind of money to be treated so poorly and not compensated very well?

Thank you. After this suggestion yesterday I did what you suggested. Ty again.

Agree 💯

Thank you to all responding excellent points. It has been a big learning curve for me. Although in my earlier posts I was a bit sassy…this thread has helped in my education of cruising. For that I am grateful. Initially, Lufthansa refused to reissue a ticket past Istanbul. The airline refusal was based on the next port which we would be permitted to board was more than 250 miles from Istanbul. I called Regent and asked to speak to a supervisor J. I pointed out to J that Haifa was more than 250 miles from Istanbul. J informed me that Lufthansa had no responsibility to get me to the next port. J said he would call the emergency air and see if there was anything they could do. My TA stepped in at this point. It took her all day but we ended up with new 1st class tickets issued on United. The emergency air seemed to have a change of heart after J called them. I feel that if Regent is arranging to book air they need to be more supportive from the get go. We hope to be joining the Voyager soon. Just for the record “Melbox” is an XX and not a XY 😂.

Thank you 🙏 I ❤️ the friendly Pcardad version. Seriously ty

Pcardad we will have to reschedule our cocktails on board.

FCC ?

They told me I must call Monday to request a refund.

The after hours air department is not really helping. They just gave me the number for Lufthansa and asked me to call Lufthansa. I called that number and it is for a closed office till Monday. My flts were booked with Lufthansa. Lufthansa has now canceled my return flt from Rome. I am told by Lufthansa I can fly to Istanbul and then to Athens to catch the ship. But I must pay for the flt from Istanbul to Athens. They say because Athens is more than 250 miles Lufthansa won’t pay for it. Isn’t Haifa more than 250 mile from Istanbul where my original flt was to start. That makes no sense.

Our flt was canceled out of our home airport. There are no flights that will get us to Istanbul on time. We have been told since 10:30 last night that the after hour’s emergency team has been trying to contact the ship. The ship is not responding about allowing us to board in the port in Mykonos or Athens. Bozcaada does not have an airport. We have been waiting for a response since last night. This is very disappointing. It feels like RSSC is letting us skip through the cracks.

Happy to be traveling in a different direction.

Regent has made some poor choices. I am most shocked at the poor customer service from air department. Atrocious.

I am well aware of my options Flossie09. Your point is moot since the cruise is preceding. Those who want to go will in fact go. Kathy49 your point is valid.

I disagree with you. It is a nightmare for us. It is beyond a nightmare for Israel. It is a pure senseless tragedy for Israel. It will take years for Israel to recover from the atrocities. It is all the more reason I would like a refund. It will be hard to totally relax and enjoy the cruise knowing people in the area are suffering great loss. I feel a sense of great conflict about this. I feel your statement is full of assumptions.

Thank you!

Do you have the correct address? and if yes would you provide?

My TA was able to get our flight changed back to Business. So I give a high five to RSSC for correcting the downgrade. I am still hoping they choose to reroute, refund or provide a credit. I understand that this is a nightmare situation for RSSC. However the American custom/saying "customer comes first" should always be remembered. The rudness yesterday was not good customer service.

Remember FB and twitter both under Regent not RSSC.

She is also on LinkedIn under AndreaD President.