melbox4

I have been told by the air department I am being placed on an economy flight. Yesterday RSSC showed me booked in Business Class. Then by the end of the day they had taken my first class booking away. I was just told by the air department that no supervisor will speak to me about the rude agent yesterday. I was told that she will call me in a few days. We are suppose to be on the cruise in a few days. The worst customer service ever. This is a nightmare.

AndreaDemarco@rssc.com according to google

Can you share an email address?

RSSC needs to do the right thing. They should cancel this luxury cruise through a potential war zone.

It is being reported in the news that Israel is warning Egypt not to provide aid to Gaza or Israel will strike the Egyptian conveys. Egypt does not sound safe.

It is nuts for Regent to go into Egypt. It seems that they could careless about our safety or providing good customer service.

We are aware they record phone calls. When we called and asked to speak to a supervisor we were told that we would have to call back tomorrow to speak to a supervisor in the air department.

Our experience on the phone with an agent who called us this morning was similar. She hung up on my spouse. I am shocked at the poor customer service skills of the agent. They booked us this morning all the way through to Turkey. Now they have us flying only to NYC and they dropped the second leg. They did not cancel our flights to Israel until this afternoon. They should have offered a credit or refund. It would have freed up time for them and made for happier customers. This is a luxury cruise line. I expect more.

I don’t agree with you.

They do the right thing for some but not all…we were denied a cancellation or credit.

My TA called RSSC on Sunday and their agent had no idea there had been a major terror attack 36 hours earlier. It was unsettling to hear that RSSC had not informed their agents of the attack. IMO...they had 36 hours to prepare their agents for the calls that would follow and they dropped the ball. RSSC should be open to hearing all of our concerns, criticisms, and praises. It would benefit the company as well their customers to learn from mistakes made. I am sure that everyone posting here has great sorrow and empathy for was has occurred in Israel.

Excellent point CruiseLuv! The terrorist attacks in Israel is breathtaking. This is a much different situation than past skirmishes of this 'Iffy" area. It could spread to close by Egypt. The tragedy which has occurred makes it hard to enjoy our vacation with Egypt so close.

Egypt is very near the conflict. Conflict could spill over into Egypt very easily. You can only speculate that it is safe or unsafe. You telling us it is safe or that RSSC will make sure we are safe is an opinion you have expressed for many posts. It does not change how we feel. Let those of us on the cruise figure this out. Many will continue and feel safe…For the passengers who feel unsafe RSSC should offer a refund or credit. RSSC should realize this is an out of the ordinary situation.

Great post Giustot!

On the roll call for the "Ancient Holy Lands" someone from your cruise (onboard right now) states, " many people onboard have expressed concerns about traveling to Egypt." It is good to hear you are enjoying your cruise and being well treated. Your comment is appreciated. However I still feel RSSC should offer a refund or credit.

Ok fellow choir member ;). I called RSSC this morning. The RSSC employee said "it is very fluid with the cruise."

My insurance company does not cover acts of war. Geez AAA took US citizens out of Egypt and RSSC is making us go or lose 27K? Never again RSSC!

RSSC if you are reading this...If people were charged for custom flights to Israel RSSC should be refunding those charges as well.

I just received a email from RSSC. They will not cancel or allow changes. That is a poor business decision!

They need to offer cancellations too. In 5 days safety for Americans in other countries such as Turkey and Egypt could deteriorate.

Turkey and Egypt are not safe for Americans. I am very disappointed to read this.

Thank you Beth for info.

Thank you DaveFR.

When can one request salon services in the spa? Is it only done on board?

Thank you 🙏