What's going on with Celebrity and their vacation planners?
I have worked with the same person at Celebrity for 15 years. I sent her an e-mail yesterday and received a robo-reply saying they are "in the process of reassigning our vacation planner coverage. You will soon hear from your newly assigned dedicated Celebrity representative."
I didn't want to wait for Celebrity to get back to me, so I phoned my representative only to be put into a queue in the customer service pool where I've been waiting on hold for 55 minutes now.
My dedicated rep was working on resolving an issue with OBC for an upcoming cruise, and I have no confidence that if she is reassigned that any information she may have found will be passed along.
This is ridiculous.