I will relate an incident that happened on Oosterdam on a 2018 Med cruise. In addition to being at an ever changing rotation of table mates, service was not what we had seen on previous HAL cruises. Wrong orders, cold food as examples. Toward end of cruise, on a formal night, I went up to Crowe's Nest for a drink pre- meal and a uniformed officer approached me and asked me how our cruise was. We talked for a bit and I told him our experience in the MDR. He revealed that he was Director of Food Service, pulled out phone and called someone in Food Service and told them our table number and make sure food was at proper temperature. It was improved that night. I have never had officer ask me again about service. But I think my point was that Oosterdam is not unknown for hit or miss service.
