PplusA

To answer my original question it took approximately 15 days to get a satisfactory reply. Unfortunately due to the nature of some of the people and responses that I have experienced since my first post, that is all I will be saying on this particular thread. Sorry.

I’m sure they will, on the ship they took it very seriously.

Thank you for your useful input, we now too have had a reply from Oceania.

Well thank you for being judge and jury and casting your verdict. It’s good to read comments like this when you weren’t there, the issues didn’t happen to you and you haven’t a clue what they even were. Hope you feel better after that.

We have been on multiple cruises with various companies but never had an experience on any that has required a complaint previously. It wouldn’t be just the spoilt meal experience but how they deal with it which might make up our mind.

The issues were multiple instances of dreadful customer service along with 2 instances of hygiene failures. I think the restaurant was grossly overbooked and things got out of hand for them as it was the last night. I’m certain that other guests also left.

Not that big a deal, you can always tell how good a company is by how they deal with complaints. The restaurant manager was very apologetic at the time but admitted there was nothing he could do as it was the last night. If I think they haven’t done the right thing there are always other cruise lines 🙂

The ship was Sirena and I have contacted Oceania customer services UK and been given a reference number so I think my email has landed in the correct place. Thank you.

It’s not so much a case of we didn’t use, more of a case we were unreasonably prevented from using.

Our complaint was about a visit to one of the speciality restaurants on the last night of our cruise. For various reasons (I won’t go into now as we think it’s fair to give Oceania an opportunity to put things right first) we felt we had no option but to leave the restaurant before getting our meal. As that meal was part of our paid for package we feel we should have some sort of refund as a minimum as not only did it ruin our evening but cast a shadow over the entire cruise. We emailed a compliant to customer services and got an automated reply saying it would be looked into and gave us a reference number. After 12 days and not getting a reply we sent another email quoting the reference number and received another automated reply, but this time it said that it can take up to 28 days to receive any form of reply after the issue has been investigated. It would have been helpful if that timescale had been given on the first automated reply.

We felt the need to make a complaint after a recent cruise where an issue was unable to be dealt with to our satisfaction onboard. But it has no been 12 days since that complaint and we have heard nothing. Just wondering what anyone else's experience has been in the same situation? Thanks.

Thank you both, we booked with an agent so will check with them to be on the safe side.

Hi, first time booking an Oceania cruise so not sure how their system works. We booked with an Olife ultimate offer which includes a beverage package but on our account page on the Oceania's site it doesn't show up, but does say we can purchase a package. Is this correct?

As long as you are boarding in the UK you only need to testify that you have had a negative test within 3 days, you don’t need to show the results so you could take your own test any time within 3 days of boarding.

You can just google “Covid test near me” that came up with a few for us.