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Everything posted by jstrutton

  1. Our final update. This morning got email from Costco visa that our dispute with MSC had been resolved in our favor and the credits are now permanent. All this from our 16 and 31 March cruise cancellation. We disputed it back in June and technically they had till 12 August to say something. Obviously MSC just agreed with it and we didn’t have to provide any documentation to support our claim my recommendation for anyone waiting for long refund is to dispute it with your credit card company and le5 them deal with MSC Good luck to the remaining ones waiting for refunds jay
  2. Update from our situation which seems very similar to everyone else. Our cruises were cancelled in March and we submitted requests for refunds on 16 March and 31 March. Only response we EVER got was the standard email that our refund would be processed in 60 days. Gave them their time, called several times and got canned answers but still no refund. About mid-June, we had enough so processed a Visa chargeback. They immediately applied a temporary credit back to our account and contacted MSC. MSC has until 18 August to do something otherwise it will be become permanent. Can't imagine how they would dispute it but who knows, we will see in 3 weeks. We really like MSC but refuse to throw more $$ at them until this is resolved.
  3. Just to give people some perspective on people's frustration with MSC, we are on day 108 from the day we submitted our refund request (16 March). We have the confirmation email that indicated that we would be paid back in 60 days (LOL-right). Another refund timeline is at 93 days. This is the primary reason that we submitted a Visa dispute case several weeks ago. Almost immediately, Visa issued an temporary credit which will become permanent on or before 12 Aug. But at least I have some resolution in my eyes. If MSC gets off their butts and issues us a refund before this time, then I'll just cancel the dispute.
  4. March 23 from Miami (submitted refund request on 16 March). The second one was 10 May From Hamburg (submitted refund on 31 March). As noted we haven’t received anything from MSC except for the automated refund email which indicated we would get our refund within 60 days.
  5. All, well I'm done with MSC refund circus. I gave them fair time and patience. I submitted for our refund on 16 March and 31 March on two separate cruises. As of today, it has been 91 days and no words except when I called and was given some random excuses. I officially filed a dispute on our credit card for a reversal of charges for both cruises. That should happen in the next two billing cycles (which might be 2 months), but even at that it will still probably beat MSC. And if MSC happens to get off their butts and post my refund, then I can easily just cancel my dispute. Either way, I feel like we get some resolution instead of just checking our credit card every day and hoping. Good luck to all the others.
  6. I feel your pain. We're still waiting since 16 March for one cruise and 31 March for another. Once you call up, I feel they must have a script to pick which excuse from now. Was told we would have one by the end of the week and nothing. The other one told asked me was the Visa number correct. I would feel better if they would just tell everyone the truth then we could at least see the end. In the interim, we are all just checking our credit card accounts daily to see if their credits show up. Shame on you MSC!!!
  7. Called yesterday since it had been 84 calendar days (60 business days) since submitting refund request on 16 March. I got through fairly fast, but the lady had to transfer me to the casino department for one cruise. Once transferred they told me the refund was processed on 25 May (2 weeks ago). I told her that I had not seen it and we verified the correct Visa card was used. She said she would send something to the accounting department but who knows. Back to the first lady, the other refund (requested on 31 March) was being processed and she said it should be out this week. Again, I'll believe them once I see the refund back on my credit card. Until then no new bookings on MSC
  8. On day 79 and nothing from MSC. Not sure we’d go back to MSC cause of this. I’m reasonable but feel we are being taken advantage of by MSC. No reason for this length for a refund.
  9. Congrats, as mentioned before we cancelled and got the standard confirmation for the refund on 16 March. So, as of this Monday, it will be 70 calendar days and 50 business days. Assuming the latest post is accurate that they only process refunds on Monday and Tuesday, then we will be giving them till Wednesday for refund to show up. Otherwise, my patience is done. I know that I have been more than fair so I don't have any regrets on contacting Visa for a chargeback. Let them deal with MSC instead of them holding onto my money. Sorry MSC but fair is fair; it goes both ways.
  10. We were scheduled on the same cruise. Today is 61 days from when we submitted for refund and nothing. I'm highly tempted to just file a dispute with Visa and let them deal with MSC. I'd probably get a faster response.
  11. Hopefully you are correct. We requested our refund on 16 March for a 23 March Armonia cruise. Checked this morning and nothing there. But hopefully soon and will let people know if anything shows up.
  12. Thanks for the info. We have not seen anything on our Visa card (refund) for either of our MSC cruises as of this morning. The one cruise was 23 March (Armonia); submitted the online refund on 16 March. The other one 10 May (MSC Preziosa); submitted online refund on 31 March. Hopefully soon.
  13. We were booked on the 23 March Armonia cruise. It was cancelled, we requested a refund and then got the standard email stating 60 days on 16 March. Still waiting and on day 51 now. We also had another MSC cruises from Hamburg (10 May) that was cancelled. That refund was done on 31 March and obviously nothing as well.
  14. I fully understand they are getting swamped with phone calls. But I called yesterday and was on hold for 2+ hours and finally had to give up. So, this morning I called as soon as they opened at 0700 and still on hold again, It has only been 25 minutes but guessing this will be another 2 hour + adventure again. I know most of their staff are working remotely but just get your stuff together and answer some phones.
  15. We will be arriving back at Hamburg port on the MSC Preziosa (0700) on 17 May (Sunday). There is a direct flight available that leaves at 1050. Would like to catch that flight but just don't know if it is feasible. We obviously would have to self disembark with our own luggage. Any feedback would be appreciated. Thanks
  16. Quick review: Embarkation: Simple and on the ship very quickly. If you happen to be Black Card, you can go to the front of the line and avoid the wait. But even so, the lines move very fast for boarding Ship: The ship itself is gorgeous. The stairways are like most MSC ships with the crystal inside with makes for a great picture. For having +5000 customers on board, it never felt crowded. There is definitely a large majority of customers from European countries so expect numerous different languages being spoke. Now for the bad: the elevators as noted on several others reviews are horrible. They have three banks of elevators, one being at the very back of the ships. The other two banks are used to move +5000 passengers which isn't realistic IMO. The other issue is that if someone has a "yacht club" card, they use it and it basically bypasses all the floors to get them to deck 16 (yacht club entrance). So, you can basically take 1 or more of the elevators off the grid for the average customer since it will not stop to pick up or stop on any other floor. IMO, they should just have dedicated a set of elevators for the yacht club in the construction, but not sure if they can correct problem now. Overall, for our taste the ship was probably too big but a good experience. Liked the MSC DIvina much better but that is just our taste. Also, be careful with getting to deck 16 buffet from one side of the ship. It is blocked by the specialty restaurants and you have to go up to Deck 18 and then back to Deck 16 to get to it. You do get more exercise but at times this is an annoyance. Casino: Standard casino, had one section for smokers, but never got too bad. Buffets: Standard buffets, nothing more or less than other cruise lines. One note, the ice cream is only available on deck 16 and it isn't self-serve. Moves fast, you just have to ask the waiter for it. Main Dining: Food was really good. We can't remember having a bad dish and very timely service. The negative is that they are serving 3 dinner times, so the waiters have very little time to interact with customers. Room Steward: She was fine no issues. We stayed in cabin 14065. So, if you look this cabin up on their map, it looks different. It is off track with the rest of the inside cabins on deck 14. The good thing is that this cabin has a ton more space than the average inside cabin. Bad thing is that we were so outset that the luggage porters on the last night forget to pick up our luggage so we ended up taking our own. Shows: Very good, probably one of the best shows especially the last night. Entertainment staff: The dance instructors (Alex & Erica) were FABULOUS!! They are the best instructors and entertaining people we have seen on cruise ships. If you miss their dance sessions, you are really missing a treat. You must go; also it is a good workout so you can lose weight from eating on board. Disembarkation: Very simple and easy. Was on the street from the boat in probably less than 30 minutes. Drink packages: Didn't get one so have to feedback Zip line: Well worth the $11.00 pp for the ride. It is quick but still great fun. Bowling was $25 for 30 minutes (I think), we didn't do it, but it was a standard bowling alley and not the miniature size like on the Divina. Any questions, just let me know. I'll probably think of something else later.
  17. Can anyone verify that one of the dance instructors on the Seaside is Alex? We cruised on the Divina and he was one of them along with Erica. I recently saw a picture posted from a June Seaside that looked like him. Loved their energy and passion. Wanted to take another cruise with them. Thanks....jay
  18. Does anyone have a picture of the daily program from the Seaside? Just curious to see their activities especially on sea days. Thanks in advance Jay
  19. Any ideas? Just moving it back to the top just in case someone can help Thanks....jay
  20. If anyone is currently on the MSC Divina, can you please either get Alex/Erica contact information or ask them which ship they will be on in December. We really enjoyed their energy and dance instruction and wanted to take another cruise with them. I'm assuming they are still on the ship since we took the TA with Divina back in March. Thanks in advance for any info. Jay
  21. We just got back from TA MSC Divina and really really enjoyed the dance lessons every day from Alex and Erica. Unfortunately, I didn't get their email or schedule for upcoming ships. Does anyone know how to contact them or can someone currently on the ship ask for their upcoming schedule in December. We are considering booking the MSC Divina from Miami but would like to know if they will be on the ship as well or if they might be on the Seaside. Thanks in advance for any insight and your time Jay
  22. Was looking at our booking and noticed the following was on the excursion page. Was wondering if anyone else has something similar and does this imply that the Valencia city tour was included in our package. We booked this cruise over a year ago and can't remember this being part of the package but maybe it was. Thanks for any info Screenshot: Included Excursions ValenciaCITY TOUR Discover More Excursion Package Details
  23. We are booked on a TA cruise in March 2019 and looking at insurance options. Not sure whether I need it because of the following: 1. Paying for the entire cruise with our Costco Visa card which has some travel insurance in the event we have to cancel for illness, etc prior to cruise. 2. Once on the ship, I'll have Tricare Select (the old Standard). Granted I may have to pay upfront but can file a claim once I get back off the cruise for medical treatment on the ship if needed. 3. Also, once at our destination in Europe, then I can still use same process as #2 4. In addition, we have a Tricare supplement policy, for anything that Tricare doesn't cover i.e Tricare only covers 75% so our supplement covers the remaining 25%). Opinions? Just trying to figure out whether we actually need the additional travel insurance. Granted it isn't a huge amount, but less I pay for insurance is more for us to spend on board. Thanks in advance. Jay
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