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hasubna

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  • Posts

    5
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About Me

  • Location
    Indiana
  • Interests
    love music, most kinds, 70's 80's are best. Like blues, jazz, Sinatra and Elvis
  • Favorite Cruise Line(s)
    NCL and Princess
  • Favorite Cruise Destination Or Port of Call
    mia

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  1. I just got off the phone with NCL. They were very pleasant and did accomodate me by allowing the 2 cruise next credits to be applies. I am glad and I want to give them my gratitude. I wish the original agent was as knowledgable but I understand that she did not know all the rules of cruise next and did point me in the right direction. Case solved.
  2. I have had several, more than 3 cruises, canceled by NCL due to the Pandemic. While I understand the position the cruise lines are in, I would think they would do everything possible to retain their loyal customers. We are Platinum Plus cruisers with lots of previous voyages on NCL. I the past weeks, I have had another cruise cancelled that was booked for June. I anticipated it would be cancelled since I also had one on Princess cancelled a few weeks prior. I received a call from an agent on NCL asking if I had any questions, which was nice, but then we talked about rescheduling for July. My summer schedule only allows two weeks free so I picked my date and went on to pay for it (probably should have waited). The agent said they had transferred my fees, etc to FCC and I could use them on the new booking. Since I have rescheduled so much I thought I had enough money in my account due to the fact that each time a rescheduled, I paid more money and that they were giving 10-25% bonus. It seemed logical that I would not have to pay more. Then, to my surprise, she said I owed over $300 more! I questioned it but got nowhere. Then she said that I could only use 1 "Cruise Next" certificate that I had purchased even though I had 3 in my account. Here is the knock out punch....I had used 2 cruise next deposits on the canceled June cruise. She said since I am not booking 6 months in advance, the rules are I can only use 1 cruise next deposit. That would mean that I had to pay $250 more than the June cruise that they had canceled. That seemed totally unfair to me and I told her that. I would think they would honor the payment from the June cruise in the full amount but she said we could only use 1 on the July cruise. I agreed to pay her but I am still upset and hope NCL will see the unfairness in this rule and allow those who had a cruise canceled to use 2 cruise next credits on a rescheduled cruise. I could have just waited for a cruise for 6 months to use both cruise next deposits but I would hope NCL wants us to resume sailing ASAP. It seems like they are trying to milk every bit of money from the cruiser as possible. Does not seem fair to me. I hope to call them today again and speak with someone with common sense.
  3. We were scheduled to take the Sept 1 cruise from Miami on the NCL Breakaway. We flew down on Delta two days earlier than the sail date to avoid any possible delays due to Hurricane Dorian. We were poised to take the shuttle to the dock when we accidentally stumbled on a notice on NCL that the cruise had been postponed. We were faced with canceling for a full refund by 9m Sunday night Sept 1 or wait for a rescheduled date. Since we had over $700 invested in the fight, hotels, food and parking, we opted to take the cruise on a later date that week even though it would be only a 4 day cruise. We were given the date of Sept. 4 if the Coast Guard approved. We were told that the pier had been closed at the end of the day Aug. 31. Apparently, the incoming passengers on the previous cruise were not allowed to disembark in Miami. I felt sadness for them too. We called our hotel and reserved the room we were in for another three nights. This makes 5 nights expense in a hotel that was not cheap. The weather was on and off with mostly good skies and a few periods of rain. Most of the time, the winds were not threatening. We also learned that Ft. Lauderdale Port Everglades had not closed even though Dorian was forecast to be closer to them than Miami. We made the best of a bad situation and then made plans to go to the port on Sept. 4. Again, late in the game, we heard from NCL that the cruise was canceled. That was about 7am on Sept. 4 although posting was the evening of Sept. 3. We had to discover the news ourselves by being proactive although we did get a robo call later that day, Sept 4. We were offered a refund for the cruise. A previous offer on Sept 1 for 20% off a future cruise was not given even though we could have save $700 by cancelling on Sept 1. We decided to wait it out and then it was cancelled on Sept 4. We think we got taken advantage of when NCL revoked the 20% future offer. The people taking it on Sept 1 got a full refund and 20% but we spent lots of money and did not get the same. NCL needs to review this for fairness. We heard from other cruise line customers that they were getting a 50% discount on a future cruise. NCL has always been difficult to deal with when we have a problem like the time we took our grandchildren on a cruise and they took down the slide to the pool and began welding while we were laying in the sun over several days. They roped off part of the pool saying they removed the slide to prevent drunk passengers on the next cruise from using it. They also closed the kiddie pool forcing everyone to be in the area near the welding. My little grandkids were really disappointed. I think they should give a choice of packages in addition to a 50% discount on the next cruise. A free drink package would be nice along with upgrades. I know the weather was not their fault but the communication was terrible and it still is. We are platinum plus guests.
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