Kalasi

8 hours ago, KJMommy04 said:

I am also sailing in a few weeks (Mediterranean). I booked this cruise well over a year ago, soon after the sailing was released. I always book early as it usually gives me the best price. I booked a 2B with a beverage package. Prices dropped significantly about two weeks ago to the point my 2B stateroom was costing $800 less per person ($1600 total) with two perks instead of one. I called my TA and because the Aqua Class staterooms were being offered for less than what I paid for our 2B, Celebrity upgraded me to an Aqua guarantee. I also kept the beverage package. While I always prefer to save money, I'm very excited to try Aqua class and the perks that come with it. So yes, they will not refund money, but if the price drop is significant enough, they might upgrade you. It's always worth it to at least ask. Regardless, I hope you have a wonderful cruise!

Thank you, I will try that

7 hours ago, G.M.T. said:

Costa do NOT give any sort of refund, OBC or some other reward if the price drops after final payment.

@G.M.T. It was on a Youtube video...I was just going off what they said! I maybe shouldn't have believed them!

3 hours ago, WestLakeGirl said:

I don’t know where the OP saw that information, but Royal Caribbean never has for us, nor has Costa.

@WestLakeGirl it was on a Youtube videos-  those "things you need to know about cruising" feature. It sounds like their information may not be accurate.

26 minutes ago, Luckiestmanonearth said:

 

I cant say I understand all the rate structures but if one books early and selects a specific room, I would say they are locked in.  But if one doesn’t care about a specific room and wants a flexible rate, isn’t that something offered at time of booking ?

 

We’ve had this happen countless times but we realize the room location is a priority and accept the rate we paid, even if it goes down.  The trick is not to research stuff like this to avoid having it drive you crazy

Hahaha, that's what my partner says- "stop researching, you'll go mad"

26 minutes ago, jkgourmet said:

We've been in this situation several times, always with the same result with X.  Most recently on our cruise in April l 2019.

 

The compensation we've been offered was a better located cabin in the same class.  No upgrades.  And ONLY if cabins in that class were available.

 

Note that we book GTY, which means our initial cabin is always in a far art or far forward crappy location -which is obviously fine with us or Elsevier wouldn't be dumb enough to book GTY.  Our price drop compensation is a cabin of the same category located midship.

 

 

 

Thank you, I shall enquire into this.

8 minutes ago, hcat said:

I think you misinderstood what best price and best price guarantee  means under current booking rules.

 

After final.payment is made the rules change..

Hope you can accept this and enjoy your cruise!

Yes, I'm thinking that now as well.  

I'll take the offer of a free dinner and be happy!

4 minutes ago, Denny01 said:

Fair compensation? For what. I suggest you be happy w what they offered. If people keep expecting some deal from a cruise line after final payment, get it and then complain or question it and make it public then there’s no reason for the business to do this, is there. 

 

Id enjoy getting a deal most don't get.....or ask for. There is a 7 page thread on the same subject titled poor service that should put this subject in perspective. 

 

Den

Compensation for being lied to. If I am told that something is the best price, I expect that to be true, unless I'm buying something from a dodgy dealer down the market...which is sort of how I now feel about Celebrity.

16 minutes ago, WestLakeGirl said:

You got more than most people.  After Final Payment theres always a lot of price volatilty.  They have to try to sell those unsold rooms.  Your best price guarantee only applied to the time you booked, not for future pricing.

 

it’s just like buying a winter coat.  You get it at a certain price when you buy it but later that year  it goes on sale.  You don’t expect to get anything from that store, do you?

It's kind of the other way round. I feel like I purchased the winter coat "on sale" only to find out the regular price was cheaper! Interestingly in the UK that is against consumer law- sale prices must actually be sale prices.

13 minutes ago, mafig said:

I agree that it hurts when it happens to you.  It happened to us only once, on a Costa cruise, the price went down $500 per person the very next day after final payment.  Our travel agent did get us a OBC for half the amount. This was many years ago.

 

I do disagree that "many" cruise lines will give a refund or onboard credit.  Most don't.  The example I gave for Costa was many years ago and it was also because lots of people screamed loudly that they lowered the priced the day after final.

 

You could look into paying for an upgrade at the reduced price.  Celebrity sometimes allows you to do that.

I was reading that Royal Caribbean, Costa, and Princess all would give OBC in my situation...maybe this was outdated information?

I'll ask about the upgrade, thank you for that.

I have booked to sail with Celebrity in a few weeks, and last week, in a moment of boredom, I looked up my cruise. 

Upon doing this I saw that the price of my cruise had dropped by £380 (£190 each). This annoyed me because when I booked on the Celebrity website at Christmas there was a lot of spiel about the price I booked being the "best" and "once a year offer". The cruise I booked comes with the Classic Drinks Package as it would do if I booked the cruise last week at the cheaper rate. Both cabins (the one I did book at Christmas and the one I could of booked last week) are Concierge Class. I.e. it's like for like. 

I've only been on one other cruise thus, I am new to all of this, so I (still in a moment of boredom) looked up what happens if one has booked a cruise for a "best price" which later comes down. I found that many cruise lines will either refund one in cash or give onboard credit. With this info, I emailed Celebrity telling them about my bitter discovery.

I had a nice email back that just said sorry and told me that I was lucky to get the cabin of my choosing.

I replied saying that my aft cabin on Deck 9 was hardly prime position and,  that I felt like if I have been sold a product under the title "best price" etc. then that is what it should be.

Another email comes back to me, saying that Celebrity do not offer price drop guarantees and that promotions change all the time. However, as a "gesture of good will" I may have a complementary meal in a speciality restaurant.

Dear more experienced cruisers, what do you think of this offer? Please do not berate me, but rather suggest if you think I'm being given a fair compensation or if I should be offered more. 

Thank you.