COcruise

I read the fine print, that wasn’t the issue. It was for 2023 Europe sailings over 7 days…. They couldn’t even find a coupon to apply and claimed it didn’t exist. They honored it finally after I made a fuss so all is good! I tend to have weird luck so was kinda curious if this happens often

Agreed. They never found the coupon or could figure out why they couldn’t find it…. Kind of funny. I assume wires were crossed at NCL but a small part of me wonders if they do it on purpose 😂

Update!!! I bugged my PCC one more time and he was able to get customer resolution to apply the coupon…. so happy NCL came through after a week of getting the run around. haven here we come 🥰 the latitudes reward # on the coupon was missing but they couldn’t find a duplicate account - I definitely haven’t made any other accounts. It was from NCL not a third party company. Thinking it was an error on NCLs side with the agent updating my address or new married name…. Anywho, yay NCL!

It’s not on either of our accounts. I’ve spent hours on the phone with them searching high and low for it… bizarre because it’s in my name to my address and we moved last year. I don’t understand…. Super bummer

Thank you! I already scanned to my PCC last week and he is giving me the run around and they say they can’t apply it. He already spoke to the manager. Not sure why no one is honoring it 😞 I’ve called multiple times, about to write off NCL forever over this.

The dates on the coupon are very much valid…. Coupon to be used 3/15/23 to 5/1/23 for a cruise by end of 2023.

All - has anyone ever received a coupon in the mail and NCL cannot locate it on your account? Super frustrated, we’ve cruised a bunch with NCL and at only 30 years old I have a lot of cruises in me but I’m about to jump ship and write off NCL forever. We love NCL but I am surprised they won’t make it right. We received a coupon in the mail for 20% off a European cruise. To my name. To my address. I’ve spent hours on the phone, they claim they can’t find it and too bad so sad. It is clearly from NCL and not expired. I’ve never created a new account with them, the only cruise we booked since we moved to the new address was over the phone via our cruise consultant so I haven’t even logged in to the system. They keep saying I may have created a new account but I haven’t logged in since 2018….. since we’ve gone directly through our PCC. Help? Ideas? Contact info for someone high up? Normally wouldn’t care but it’s thousands off of the cruise fare. Ugh!!!!! edited to add- dates in coupon are valid, must book by 5/1/23 and dates for booking are through 12/31/23.

Thank you! Only the 2 bedroom or all non-haven suites?

I see that the regular suites (non-haven) include a butler and concierge. Can anyone tell me what other amenities are included? Does it still include the private restaurant and priority embark/disembark? What else? I can't tell from the online info. We've been in a nonhaven suite in the past but it was pre-covid so I don't know what has changed. At that time we received pretty much every perk except for haven access....

Thank you so much! From what I see, the spa suites/suites in the new boats do not include those benefits, correct?

Hi! We have been on many cruises and probably 7 NCL prior to covid.... haven't kept up on what they've been doing lately. Right now they have a second person cruises free promo. Is this actually a good deal compared to normal prices? I used to keep up on NCL deals back in the day but haven't looked since covid. We have two of us an a baby that will be maybe 8 months when we cruise. . How often do they do the kids cruise free promo? Is that still a thing? Has anyone seen it lately? Trying to figure out if there may be other promos that would be cheaper with a little one or if we bite the bullet now. I know the older ships (Gem, Pearl, etc.) suites (non-haven) used to include a butler and other haven amenities except for the actual haven area (priority disembark, concierge, the suite-only restaurant for breakfast and lunch). Is this still a thing? Any additional info on this would be fantastic since I know a lot may have changed since we cruised last pre covid.