We have previously used EZAir with no problem. This time has been a nightmare. We are booked on a cruise to Alaska next month with Princess. We used EZAir to purchase our flights. On Wednesday, I received an email that our flights had changed and we were now booked on Delta instead of American returning home. I found this strange but didn't have time to call them. When I called yesterday, my original flights were reinstated but my husband and I no longer had seats next to one another. For a 6.5 hour flight, that's not acceptable, particularly since I had selected our seats months ago. First class is full so there is no way we can select seats next to one another. We called the airline, who blamed Princess and said they couldn't help and then called Princess who said they can't help us and blamed American. To be honest, Princess was at least friendly, whereas the "customer service" rep from American YELLED at us and was absolutely horrible.
