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  1. Here’s some positive news to report. Singapore Airlines told me on March 26 that it would take 14-16 weeks for my business class ticket refund to be processed. Then, I got an email last week saying it would be refunded in June. Last night, the refund showed up in our credit card account. So, keep the faith!!! Also, if your flight was canceled by the airlines, then you are entitled to a full refund even if you purchased a non-refundable ticket. You also don’t have to accept a voucher nor an alternate flight. These are DOT rules for international flights from the US. That’s what I quoted to Singapore Airlines because they were only offering vouchers in March.
  2. I’m not sure. It was dated as yesterday and was published on The Points Guy’s website today. I’d post a link but I don’t know how to—so just go to the website and you’ll find it. I’d think these timelines are estimates the cruise lines gave the person who did the research. For example, i was originally given 14-16 weeks as the wait time for my Singapore Airlines refund. Then, I got an update that shortened that time.
  3. According to The Points Guy... Here’s a look at refund timelines for major lines catering to North Americans: Azamara: 45 days Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Celebrity Cruises: 30 business days Crystal Cruises: Up to 90 days Holland America: Approximately 60 days MSC Cruises: Did not respond to a request for information. Norwegian Cruise Line: 90 days Oceania Cruises: Up to 90 days Princess Cruises: Up to 60 days Regent Seven Seas Cruises: Up to 90 days Royal Caribbean: 30 business days Seabourn: Up to 60 days Silversea: Up to 90 days Windstar Cruises: Six to eight weeks We were booked on three segments of the canceled Insignia May-July cruise from Singapore to San Francisco and received our refund within a few weeks last month before the cruise world got turned upside down. Our 25 percent FCC came with a requirement to be used on a cruise embarking by December 31, 2020. We applied all our FCC to a mid-August cruise because it seemed far enough away timewise from the virus outbreak but now it’s not seeming to be a wise decision. Things are changing constantly. Singapore Airlines said our refund for my business class air ticket (the other ticket was using miles) will take 14-16 weeks (July/August) and they recently updated that to be refunded in June. With thousands and thousands of cancellations occurring and people working from home, it is no wonder that refunds are taking so long now. I would think that supervisors have to review the work of those who are doing their calculations from home and that adds to the delay.
  4. Thanks, Rosalyn. Earlier this week I had seen that Singapore Airlines canceled a number of their flights. However, they did not cancel the SFO flight we are on and I’m sure it is full now because they canceled the LAX flight for the same date. Wish they would have kept the LAX flight and canceled ours so I could request a refund. But, that’s not the case.
  5. Congratulations on getting your tickets refunded. I’m not expecting such a wonderful outcome with Singapore Airlines since we have never flown with them before and have zero clout. People on a Singapore Airlines thread have said good luck to everyone in this position because their customer service is pretty bad in contrast to their great onboard experience. So what’s happening to the Nautica after the passengers debark on March 4? I don’t see an itinerary listed on Oceania’s website.
  6. So is your “cheap” business class fare non-refundable, non-changeable? That’s what I booked SFO to SIN on Singapore Airlines. I purchased the ticket through Chase and they basically said se la vie when I told them my dilemma. DH’s ticket is using miles so we’re not worried about that one. We bought my ticket on June 9, 2019 so even if they allowed us to use it one year from date of purchase, we’re still in a dilemma.
  7. I think excited cruise traveler said she is using her FCC on a South Pacific cruise which is around May of this year—and she hopes to take a cruise from Singapore to Rome next year.
  8. Pearl—I think that’s great that you got your money refunded and your FCC posted. We haven’t received anything yet. Was the 25 percent FCC based on a straightforward 25 percent of what you paid for the canceled cruise or was it based on some magical calculation that Oceania’s bookkeepers did?
  9. YoHoHo—your post just reminds us that the Coronavirus is creating a wrinkle in travel plans throughout the world, not just in Asia. So, in that regards, thank you for sharing your dilemma. To clarify my post about Singapore Air—we’re hoping that Singapore does not get on the list of countries where you cannot fly from or transit through in order to catch up with your cruise. We hope to use our business class tickets to fly to Singapore, stay in the airport and fly onwards to Australia with a new ticket which would be Singapore to Perth or Singapore to Sydney, depending on where the Insignia is starting the segment that was originally going to start in Singapore. Not sure if Oceania will give us $300 towards the purchase of the ongoing flights from Singapore... We’re also unclear on how the FCC works. One FCC per future cruise booked or can more than one FCC be applied towards one future cruise booked. I just wish they would hurry up and let us know what the new cruise segments will be so we can make an intelligent decision.
  10. We’re on the last 3 segments of the world cruise before it ends in SF for the SF-SF people. We WERE on 3 segments. Now we are in limbo. We used miles for one business class ticket on Singapore Airlines and paid for one. SF to Singapore. SInce the ship is no longer going to Singapore, we called Chase to ask about trip protection offered by that card. They said they do not cover trips impacted by the epidemics or pandemics. Singapore Airlines canceled flights on the same day as ours from their other west coast gateways. We think they are trying to fill up one plane to make the trip and SF is sort of positioned in the middle between LAX and Seattle where they have already canceled flights that were to go out on the same day as ours. I have read online that Singapore Air will not refund or change our ticket because we didn’t pay for their extremely expensive refundable business class ticket. Our only hope at this moment is that Singapore doesn’t have anymore incidents of the virus and we can use this ticket and fly to wherever the Insignia starts their new segment in Australia. We’re pretty booked up for the rest of the year so this is the only way we can salvage the business class ticket and use the 25 percent FCC since it has to be used by December 31, 2020. Guess we’d better dig out our snorkeling gear since the Insignia is going to reroute through the South Pacific...
  11. We just got off a B2B on the Insignia. No free flights included with your free cruise. Hats and bags on your milestone cruises. $150 spa credits pp with the new spa company.
  12. We’re going on a B2B in the Caribbean on Insignia in October. We were originally going to Cuba for 2 days in each of 3 ports. When that was nixed our whole itinerary, including Key West, changed. But, it has changed many times since that original change and Key West is back in its originally scheduled date and time. This is so strange for an Oceania cruise. We’ve never experienced anything like this before so I have no idea what is happening. I had to call Oceania yesterday to ask them to take an excursion off my online account because that port was canceled over a month ago—yet, I was still being “charged” for this excursion (my OBC was being charged). None of this is typical operating procedure for Oceania. Regarding getting off the ship in Russian ports—we were in Murmansk, Arkhangelsk and the Solovetsky Islands in July. There were 3 private excursion groups (about 40 people in total). We got off first in all three ports. Nautica’s excursions met in the lounge and left after the private groups. So I guess there is no definitive answer to who leaves the ship first in Russian ports.
  13. Thanks for reminding me about connecting doors. We’ve been in two cabins that had connecting doors. One was in a C and one was in a Vista Suite. Both times we could hear talking and the tv. We were surprised to have a connecting door in the bedroom of the Vista Suite on the Nautica. One of the first mornings, the couple next door had their tv on and were arguing loudly. We ended up sitting next to them at lunch on a ship’s excursion the same day. When I said we were their neighbors and could hear them, they were a bit mortified. I only told them we could hear them because they asked. Never heard another peep coming from their cabin. We met a couple who were on deck 3 because those were the only cabins left. They said they were pleasantly surprised with the room and would book it again. So thanks for the affirmation.
  14. How was that porthole cabin on deck 3? Could you hear more operational noises or was it just like being in C2 except for the size of the window?
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