Lisa Lutoff-Perlo

Hello again, Cruise Critic Community,

On behalf of all of us here at Celebrity Cruises, thank you for all of your questions, comments, suggestions and feedback on so many topics. We see that many are still commenting and while we appreciate that, I would like to take the opportunity to let you know that we will not be answering any more questions but will continue to monitor, and if appropriate, we will consider or address. 

Your comments are important to us and while we may not always agree or be able to accommodate all requests and suggestions,  we certainly appreciate you taking the time to contribute to the forum. We remain committed to offering the best modern luxury vacation to our current and future guests. 

Warmest regards, 

llp…

Yes, it really sounds like you need access to laundry services! What a wonderful trip you have planned! We will look into some sort of package and share asap.  Have fun! 

Thank you, we are very much on that path.  We have dramatically reduced the use of single use plastics onboard all of our ships.  Including on the recently launched Celebrity Flora which has refillable water stations in each stateroom.  We have refillable water stations across our fleet! 

Any guest who may be affected will be contacted directly.  There is not a site dedicated to updates on the itineraries as we are currently participating in the regulatory process.

Thank you, MamaFej, there is nothing better than exploring a new destination and culture.  

Hello again, 

We have an entire OneTouch team dedicated to answering guest questions and taking feedback.  They are an incredible group of individuals and I'm sure many of you have had the good fortune to speak with one of them. I will pass along your comment and see if we might have someone available to engage with CC. 

In addition, I was happy to be here on CC today and answer your questions directly.  It was another great opportunity to connect directly with all of you.  

Thank you again! 

Hi Nicole & Pete,

What nice comments to receive, thank you so much for being such fans! I understand how getting to know others onboard is such a draw to the dining experience. In terms of those at the table booking specialty dining, we strongly encourage guests to let their maitre 'd in main dining know so that they can pass the information along to the other guests at the table.  

If you'd prefer, on those evenings that you may feel the table feels quiet, you may want to request to move to a table with more interaction.  Our guests love the specialty dining choices onboard, and we hope that you do too! I will still pass along your comment as we are always looking for better ways to communicate onboard.  Thank you! 

Hi Orville, 

The 22% means across the bridges of our entire fleet.  The % of women that are onboard each ship in its entirety varies greatly by contract.  We are proud to say that we've gone from 0 to 5 female Hotel Directors, with women in key roles across all departments and at all ranks.  We are so proud of what we've accomplished and will keep pushing forward! The only goal that we have is to make sure that when qualified candidates of any gender or nationality are right for the job opening that they get an opportunity to apply and succeed in their potential role.  

Have a great day, llp...

Sorry for your frustration, the answer is yes... and that we have a Lowest Airfare Guarantee. This is a benefit that no other cruise-line offers.  I hope you have the opportunity to take advantage of this program.  

Hello,

Unfortunately, the cabins did come out smaller than expected due to having to add an unplanned escape corridor between these staterooms.  We converted those cabins into regular rooms and converted others into Aqua Class.  

As you know, the safety of our guests is our top priority and we hope that guests understand that sometimes there are unexpected obstacles and that we learn from our mistakes.  

Thank you for your understanding, llp...

Thank you everyone, who knew that footstools would be such a hot topic on the forum and yet I completely understand. If you are in need of a footstool, and that was not part of your room design, please ask your stateroom attendant and they will source one for you.  We want to ensure your comfort and will do all that we can to accommodate.  Have a great day! 

Hello!

Hello!

Thank you, Bo1953, good point. Next time you are onboard, feel free to ask to meet the chef and share your situation.  They are always looking for new ideas for specialty menus and your feedback will be helpful.  I will make sure to share your suggestion above.  Have a great day! 

The responses were positive and helpful! We always make adjustments based on guest feedback. 

Hello!
Thank you so much for this question. If you do all 3 sailings, it’s not a violation since you are technically going YVR-LAX. If you do the first 2, its okay as well, you just cannot combine only the last 2. In short, you are currently not violating the Jones Act.

We would love to look into this further and discuss with you personally- please reach out to celebrityonetouch@celebrity.com with the subject "ATTN: AURORA". Our team is expecting your email!

Thank you and have a great rest of your day!

Ha!  You are totally right.  Enjoy your planning! 

Hi everyone, 

As you know, the Celebrity Equinox renovation was interrupted by an incident at the ship yard. The rest of the updates will be implemented over time so as not to disrupt the sailing schedule for our guests. These are ongoing and will continue until the plans are complete.  

Thank you! 

Hello!

Hello everyone! 

Guests have given wonderful feedback about Evening Chic nights, as we want them to enjoy dressing up while not feeling "stuffy." This is our modern luxury twist on formal nights and of course, if you'd like to dress more formally, you are welcome to do so! 

Have a great day, thank you for your question.  

Hi Rocky4, you are in luck! 

She will indeed be on board Edge on your 2/16/20 sailing! Thank you again for your participation and have an incredible trip with Captain Kate.

Great question!  

We actually already offer the following biodegradable sunscreen brands onboard.

On EDGE we have Juice Beauty Organic Sunscreen, Botanical Sunscreen. and Australian Gold Botanical Sunscreen.

On the rest of the fleet, we offer Botanical Sunscreen and Australian Gold Botanical Sunscreen.

I appreciate that we can take care of our skin AND the environment at the same time!

Have a great day.