Cruise2STW

(From Wikipedia) A grandfather clause, also known as grandfather policy, grandfathering, or grandfathered in, is a provision in which an old rule continues to apply to some existing situations while a new rule will apply to all future cases. Those exempt from the new rule are said to have grandfather rights or acquired rights, or to have been grandfathered in.

You will be assigned a new Azamara club number. Your status should be grandfathered, though. It is ideal if you have some proof to show them what your CC number and status were, as the problem seems to be that in the transition to the new system that information was not transferred over.

We are just back from our cruise on Azamara Quest, and am happy to report that issues with loyalty points and OBC were able to be sorted out onboard. It did help to have good records of everything, including screenshots showing that Azamara had previously recognized our points. One the of excursions we had booked online prior to boarding, but didn't pay for it as we knew that we had OBC to use even though the OBC was not showing up. The price they wanted to charge us onboard was higher, but I had the screenshot showing what the price online was and they gave us a discount.