In March of 2022, we experienced the pre-excursion with the standard MO itinerary. Our stated hotel was the Hilton, however, about a month before our departure, the pre-excursion hotel was changed to the Marriott. Because we were traveling independently to Rome and taking the train to Venice, I contacted the Marriott directly for assistance to get to the hotel. Marriott made arrangements for a private water taxi from the train station directly to their property. The private water taxi experience was wonderful and one that we will never forget.
In regard to the Marriott, the service by the actual hotel staff was excellent. All common areas were spotless. Similarly, our room was spotless. After a late afternoon check-in, we enjoyed walking around the hotel island capturing some wonderful photos. We also made the decision to have dinner at the hotel after check-in. The restaurant staff had trouble handling the large volume of Viking guests. The food, however, was very good. Conversely, the breakfast buffet had a lot to be desired. A good variety, but, not quality.
We had challenges with the Viking staff at the hotel. Our challenges all revolved around ignoring required COVID test results, requiring additional on-site testing, and overscheduling of on-site testing. (Please reference the timing of our visit...Italy was just opening up in the spring of 2022. So, this will not be a challenge for current guests.)
On day two, both the hotel and Viking had shuttles running about every 30 minutes from the "Marriott" island to the main tourist area. It was a two- or three-minute walk from the docks to St. Mark's Square. It was an easy process using the free Marriott shuttle. Late in the evening of the second day, our luggage was required to be in the hotel hall.
For day three, we were provided with a morning time to be in the hotel lobby. Groups were escorted to a water shuttle, transported to the Venice port area, processed for embarkation, and boarded buses for transport to Fusina. It was a hurry up and wait process, however, it truly was simple.
Because of the timing of our trip with Italian testing requirements as well as the port changes that were just beginning for Viking, we did not regret our decision of the Venice pre-excursion. If I've missed something about the pre-excursion or you have questions, please let me know.