Benny42

I am looking at adding an additional cruise to an already booked cruise. It would require transferring from the Rotterdam to the New Statendam. Does Holland offer a shuttle service when transferring to another ship?

The day after we boarded, we discovered that the cabins on either side of us had passengers isolated with Covid. Concerned about the proximity, we discussed the situation at customer service. We were told this would not be a problem and that the ship was full so they could notmove us to another cabin. They offered us a dinner at the Canaletto (which I did not take, but found the offer very insulting) A few days later my wife started to feel ill and called the medical number for a Covid test. Very shortly, a nurse arrived and tested both of us. We then got a call that my wife was Covid positive, and I was negative. We were offered to isolate together or separately. We chose separately. Within ½ hour my wife was moved to another cabin. This diagnosis and isolation process was handled very efficiently and timely. It was a good decision to not isolate together, as I was better able to work with the front desk to see what was happening. I learned that the isolation period recommended a 2 day stay in Boston. Holland gave me 3 options for flying home on the September 19th. I took the first option (horrible middle seats back of plane, Boston flights very full) that would get us home early that evening. Here’s where things got frustrating. The front desk could not tell me which hotel we would stay at. Friday night my wife got a letter stating the AC Marriott Hotel in Boston. I met my wife when she disembarked and found we were on our own for transportation. So we waited in a long line for a taxi. We then got to the hotel and found there was not a reservation for us. Plus there were no rooms available. About another 10 isolation passengers arrived shortly after us and were in the same situation. A fellow passenger was trying to contact Holland customer service without any success. Needless to say, we were on our own once we left the ship. (We are both double vaccinated, wear masks diligently, this was our 3rd cruise with Holland since October 2022 and are 4 star Mainers)

Upgrade for me was was $40 for one device at a time for the week if you already "have it all".

I was on the Nieuw Amsterdam the week of May 22. I did not see any speed improvement after purchasing the upgrade. I do not see any value in purchasing the upgrade. (browsing speed was not improved). Lightroom mobile photo sync did not work with or without the upgrade.

We are also arriving tomorrow and staying at Pan Pacific. I entered Holland America and Pier information for address. This worked and there was a popup when I started to input this address. 999 Canada Place Vancouver, BC V6C 3E1