Bex1015

I spoke too soon. My DH is no longer on my reservation. This will be our last cruise with Princess. I’m cancelling our two Alaskan cruises we had scheduled for Fall. And yeah, I’m with you Steeler, this is beyond ridiculous.

Whew! Ten calls to tech support, I’m finally in the green zone! Apparently there was a huge glitch and IT working round the clock got it fixed. Im unsure if everything is fixed for everyone, but we are good to go Wednesday! Yes, it just got fixed yesterday! Deep breaths and still printing everything out.

This makes me so sad. Today I attempted to login to my account on my desktop through the web version. Under my login someone else's information came up! I immediately called Medallion support, called customer support, and finally spoke to someone after four hours. I was told my data was"crossed" with someone else's and that the only people who could correct this was Loylaty Department and they were not open until tomorrow. Then I was directed to go to the livechat. Kristin in live chat was very unhelpful, said she could access my account, she kept gaslighting me, saying everything is fine and my data was safe." Then she said the support people were "scam callers," but I never received a call from them, I was connected to them via the Princess phone number! I kept saying I couldn't login via multiple platforms, ios, Android, web version. She kept telling it was fine, the problem was me on my multiple devices. Never addressed that two other departments have said it is a glitch and many people are impacted. She said, "I'm from Princess and everything is fine." Never answered my questions about who were the other people I spoke to. I apologize for my rambling, I just got out of the chat and I'm reeling and puzzled. We have two more Alaskan cruises set for September, but I think I'm going to have to cancel. I can't get over the lack of customer service.

Ugh! This app. Six calls over the past month to Princess. Each time I’m told five day to fix. It’s happening across multiple platforms: desktop, iOS, and Android. I get into the app and it has the cruise info. Go to personal documents and I’m taken to a login screen. Either I get the error message: “something went wrong, try again later.” Or, I’m told to include booking number which then says, “this number has been claimed.” when I talk to princess, my security picture is gone, but it shows on my end. I’m told all of our docs are there from our cruise last year. I have zero confidence in any fix, I guess I’ll print out everything at port. Is this happening to anyone else? This is what happens when no user testing is done…