surferman123

Was on board was beautiful morning and had majestic princess in the Harbour ahead of us.

Hi all Home now from what was meant to be 4 btb but ended after 3 for wife " positive" covid test that we were not allowed to see the results of? Nor was she allowed to re-test? Anyway over all we had a great time however there was a long list of issues, So hope they get their S*#t together... we are on Quantum again in Feb, the staff are in a hard spot at times can see they generally want to help but have hands tied by Royal and its sad that as customers who are willing to sail and spend get treated so poorly they are (Royal caribbean) experts in side stepping issues giving no anwers even when onboard, has left a bad taste not first time have had issues with Royal love sailing with them to point wife an I got tattoos of the logo and are now left ending what could have been an amazing adventure feeling resentful and very untrusting in the company. Just to name a few of the issues....they still have a $2940 pending charge on credit card even tho all bills are and were fully paid before getting off the ship.... We didn't receive and of the pre purchased gifts.....missed all our excursions due to ship getting into Port late and tendering being so outta whack.... Never received the double points even tho we booked ontime and confirmed with royal before sailing....many times List of issues continues but can't be stuffed typing them all out One thing I will say is I am sooooo over royal caribbean policy of solving ANY issues with "OBC" But all in all we had a great time and can't wait to sail the seas again

26 days out still no word from Royal pretty poor of them really, never mind the drinks packages being 4 times they where.... it's the journey but would be nice to have some communication from them or is this a repeat performance of Feb 2022 and won't tell us anything until we due to sail out of Numea?

Fingers crossed is sorted in time we on same sailing November 1st Quantum from Brisbane.

Hi all We received 2 changes the overnight in Sydney instead of Eden on November 9th sailing and also late departure moved to 8pm on the November 1st sailing. Personally rather spend an evening in Sydney than Eden went there instead of Vanuatu on our last cruise and wasn't much to see or do. Peace

P&O seems to charge for the edge activities which we are struggling with as on RCL these type things are included we however have 10 people booked to sail to Fiji in 2023 simply the fact we can sail from Auckland no flights to deal with all the little humans will see how it all goes? Personally have feeling will be going back to royal lol PO EDGEPacific Explorer PosterA51 NO PRINT MARKS (1).pdf

No was double charged... did try to chase it up kept being told it will reverse but takes 45+ business days. Was in the midst of lock downs etc... Got nowhere so have requested past cruise folio's and card statements to try chase it up again things take soo long and get told same thing over and over... end up forgetting and have to chase it up all over again. So we are very weary now about using our credit card linked to sea pass again not wanting to risk this happen again... had no issues on previous cruise. but on 4 b2b this year and topping up with cash will be frustrating and then the risk of carrying cash as well.

That is correct

hi all has anyone encountered this and have any ideas on what i should do? the situation is at the end of cruise we paid our bill in full on board have receipt etc.. never thought more about it then a few weeks later our credit card was charged the full amount of our onboard bill again....we called the cruise line as one would. told not to be worried it will reverse... fast forward now approximately 2 years later and you guessed it but no reversed charge we are waiting on our past cruise folio's etc. any ideas ?anyone else had this happen?

we all know they are out to make money cruising s a multi national multi billion dollar industry, we are all trying to come back from the pandemic lock downs etc.. but it seems to me to be a poor business decision pricing the drink packages so high the so called "30%" off and price is still more than double what a consumer paid prior.. as per my other comment new trend seems to me at least that most will now opt to either pay as we go or just opt out of the packages all together favoring the free however crappy coffee and cordial for some it maybe the deciding factor as to take a cruise or not or change lines. it takes away a big part of the cruise experience we are on b2b cruises the first of which is 9 nights my beverage package at "30%" off will be NZ$395.73 the wife soda package NZ$157.14 we simply cant justify that and we are sailing for 28 nights total I'm all for splurging a bit we are on holiday after all but its become silly now our solution for the first sailing at least will be take on a dozen soda cans and a couple of boxes of sachet cappuccinos hoping to get off between sailings and restock.

on our first cruise entered our cabin (spacious ocean view on explorer of the seas 2019)and had post card view couldn't have planed it better anyone else have cool pics like this?

we are booked on 4 b2b in November non drinkers i would normally get refreshment package and the wife drinks nothing but coke so the soda package but now RCL seem to have over priced themselves and am seeing a trend of most now opting for going without or coffee cards only shame really there is something special feeling having yr chosen package and not having to think about cost of each drink especially on longer cruises.

Hey all, Can someone please help me. If I am doing 3 back to back cruises with Royal Caribbean, and on the first cruise I go from Gold to Platinum, then on the 2nd cruise I will be going Platinum to Emerald... One of the rewards on platinum is the Welcome Waters & Snack + Beverage Selection, but it must be ordered 7 days in advance. How does that work? Thank you in advance.