Floopyzebra

@lindyloo22 Thanks, well I have to wait for them to contact me first to see what they are going to do, but I'm sure everything will be fine.

@amajaa That was a good idea, P&O seem to be getting into the 21st Century at last, allbeit slowly. 😂

@amajaa Another positive, thanks for posting. The P&O number I called was 0344 338 8003

@majortom10 That sounds very positive, I'm sure they will contact us soon with a solution.

@nosapphire Yes, that is very true and if anyone is from Canada, the USA or Australia and has a problem, here's some information for you also. For our US/Canadian/South American resident customers please call #1-855-380-0836 or email: aftersales.us@hardingretail.com to contact our worldwide aftersales team who will be able to assist with any return requirements. For all Australasian resident customers please call #61 (0) 2 9011 8099 or email: aftersales.oz@hardingretail.com to contact our Australian based team who will be able to assist with any return requirements.

@terrierjohn I'm probably not the only person who may need this information, it will save people asking Mr. Google and not finding an answer and will also save people having to phone P&O too.

@david63 Haha, yes and I didn't even have to wait long for them to answer the phone believe it or not, which makes a change. I did say it was silly to put half the information on their website and not to say what the next step was. If they had put the info on which I just posted here it would save people the inconvenience of having to phone them. And, yes again I am surprised that the person who answered the phone actually knew what she was doing. 😂

Hi @lindyloo22 and @david63 Thanks for your replies. I have called P&O Cruises and managed to get the information I require. I will post it here because someone else may need to know the answer to my question. The Company that deals with all the onboard retail stores is called Harding Retail, their website is https://www.hardingretail.com/customer-services/ and you need to email them at aftersales.uk@hardingretail.com or leave a message on their phone. +44 (0) 117 982 5961 if in the UK. I have emailed them, sent a photo copy of my receipt, and photos of the damage and given them the cruise number, booking reference, name, address and telephone number. I will now have to wait until they reply to tell me what the next step is.

Hi, does anyone have any idea how to return an item purchased onboard when you are not onboard? My husband purchased headphones in March this year when on Ventura, they were very expensive and have now snapped in the middle. We have the receipt, but we have no idea how to return something when no longer on the ship. The only thing that P&O's website says is this: Product guarantee All the products we sell on board are genuine and come with a one-year money-back guarantee. In the unlikely event that your item develops a fault, we can offer a full refund, a replacement if it’s still in stock, or an exchange for another item. Simply show us your proof of purchase from within the one-year period and we’ll be happy to help. This information seems a bit pointless, it doesn't tell you how or where you're supposed to show them the receipt. Just wondered if anyone has had to return something and if so, could you please help with the process because I have Googled till the cows come home, but cannot find any information regarding returns. Many thanks for any help

@CNSJ That would be good. I do not know if theAustralian Military is included, but if it is not, it definitely should be. You could send them an email to ask, they are pretty quick at replying. Here is their email address: Hal_Reservations@hollandamerica.com Best of Luck hopefully they do. 🙂

@Haljo1935 Yes, it is available for UK and Canadian Military Personnel, active or retired. My husband has already been verified with SheerID for HAL and has received an email from HAL to say it was successful and he is now verified.

@richwmn And this is what it looks like for me. If you look at the top left side the URL shows I am on the US website. Strange.

@richwmn Ah, I cannot get that at all. The link does not work for me, the page is greyed out and the circle keeps going round and round and not giving me the page. Also, I have scrolled all the way down to the bottom and even went to the site map, but there's absolutely nothing anywhere about Community Appreciation Offers, or Military. I am in the UK, but the HAL website says in the URL that I am on the US web site. Here's a link for the site map which I just checked out. https://www.hollandamerica.com/en_US/sitemap.html

@Italy52 Oh, I'm so sorry to hear about your husband. I hope he gets better soon. Love and hugs xx

@richwmn Thanks for your post. You have said, "as the benefit reads it applies only to bookings made after you have been approved." I would really appreciate it please if you can tell me where to find that information. Many thanks 🙂